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Systems Support Specialist - Jobs in Headquarters, BC

Altair Global
Job LocationHeadquarters, BC
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

DescriptionPOSITION SUMMARY:This position assists staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve problems. The position utilizes one-on-one interaction with end users and Information Technology staff. The team member in this position also assists in the maintenance and testing of all network systems and associated equipment. The position’s responsibilities require independent analyses, communication and problem solving. Work is performed with little supervision and requires initiative and good judgment.POSITION RESPONSIBILITIES:

  • Assists with the installation, configuration, and ongoing usability of laptop computers, peripheral equipment, and software.
  • Works with vendor support contacts to resolve technical problems with laptop computing equipment and software.
  • Test and install hardware and software updates and service packs.
  • Coordinates with Information Technology staff as appropriate to determine and resolve problems received from team members.
  • Ensure laptop computers interconnect seamlessly with diverse systems including file servers, email systems, application servers, proprietary applications and administrative systems.
  • Trains staff on use of all hardware and software.
  • Maintain inventory controls for hardware, software and supplies.
  • Participate in special projects such as office laptop and equipment moves.
  • Configure new users in various applications and environments.
EDUCATION:College degree in Information Systems, Computer Science or equivalent work experience.Preferred certifications include A+ certification MCP, MCSA or MCSE a plusTRAINING and EXPERIENCE:
  • Minimum 1 year experience supporting Windows Operating systems, understanding of Office applications, anti-virus, and peripheral items.
  • Experience troubleshooting hardware issues and replacing parts as needed on laptops.
  • Experience troubleshooting basic network, software, and printing issues.
  • Ability to support and maintain the following applications, hardware or technologies:
o Microsoft Office/Office 365o Antiviruso VPNo Active Directoryo Mobile Deviceso VOIP Telephony Systemso Copiers, Printers and Fax machinesNote: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.Quick Apply
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