Customer Service and Social Media Coordinator - Jobs in Ingersoll, ON

Job Description

Customer Service Rep (Town Hall)& Social Media CoordinatorLocated in Oxford County in Southwestern Ontario, Ingersoll offers urban living with small-town values yet enjoys easyaccess to larger cities. Surrounded by farms and nature, Ingersoll is home to a diversity of thriving industries andcommercial businesses and is host to many special events, athletic and recreational amenities and excellent schools. Formore information on the Town, please visit our website at www.ingersoll.ca.Position Overview: Reporting to the Town Clerk, the Customer Service & Social Media Coordinator acts as the mainpoint of contact for all Clerk’s department-related inquiries as they are received in person, via the phone, through emailand via social media. Other administrative responsibilities include reviewing and processing marriage applications, burialpermits, lottery licenses and other permits, accepting payment for various municipal revenues and maintaining accuraterecords. As the Social Media Coordinator, the position-holder is responsible for managing the Town’s social mediaaccount, the creation of posts to drive engagement and positive interaction with the Town’s published content, tracking ofvarious usage and engagement metrics and for identifying opportunities to improve external communications. Thisposition will also work closely with the Town’s management team to develop and implement a corporate social mediaengagement strategy.The main administrative functions include but are not limited to: Provide exceptional customer service and maintain accurate and up-to-date knowledge on the function of andservices provided by the Town of Ingersoll, and more specifically the Clerks department, to appropriately respond toinquiries as they are received in person, via the phone, through email and via social media. Act as the Deputy Division Registrar; reviewing and processing marriage license and applications and burial permitrequests. Process lottery licensing applications; reviewing report submissions and maintaining eligibility documents. Coordinate the paratransit program by processing applications, receiving and maintaining ridership information andprocessing monthly payments. Receive and process payments for contract services, parking infractions, dog licensing and other municipalrevenues. Balance monthly parking infraction payments using relevant systems. Act as the office coordinator sorting and distributing mail, coding and submitting invoices for payment, ordering officesupplies and arranging for courier services as needed. Gather and compile monthly statistics and maintain accurate records/information on various Clerk’s Departmentactivities and functions.The main social media functions include but are not limited to: Manage the municipal social media account by creating engaging and informative posts that drive engagement andpositive interaction with the Town’s published content. Track and report on various social media usage and engagement metrics, leveraging insights to improve upon theTown’s social media presence. Collaborate with various departments on informational posts and campaigns. Monitor social media for misinformation and opportunities to improve external communications on matters ofimportance to the public. Aid in the development, implementation and management of a corporate social media/online presence strategy. Interact with users and respond to social media messages, inquiries, and comments.Qualifications: Applicants should possess relevant and progressive experience, ideally obtained in aMunicipal/Government setting. Our ideal applicant possesses: College diploma/certification in Marketing, Business Administration, Communications or other related field. Up to 3 years related experience, preferably in a government/institutional setting Advanced communication, written, verbal, interpersonal and tactful negotiation skills. Must possesses experience managing and leveraging various social media platforms Demonstrated creativity and the ability to turn abstract objectives into digital content to inform, educate and driveinterest.BenefitsWe offer a competitive salary range of $45, 208 to $52, 871 (2021 rate) annually (based on 35 hours/week), plus acomprehensive benefits package, generous time off and sick policy, OMERS Pension, and more.Interested applicants are requested to submit their resume to the attention of the HR Coordinator as soon as possible andno later than January 3rd, 2022 at 4:30 pm.Monique DonmoyerHuman ResourcesTown of Ingersollmonique.donmoyer@ingersoll.caThe Town of Ingersoll is an equal opportunity employer and will make accommodations available to applicantswith disabilities upon request and throughout the entire recruitment process. While we appreciate allapplications received, only those invited for an interview will be acknowledged. Personal information submittedis collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act and will beused to determine eligibility for employment.Covid-19: Please advise of your vaccination status and whether or not you require an accommodationQuick Apply

• Terms & Conditions
• New Privacy
• Privacy Center
• Accessibility

For Job Seekers

• Browse Jobs
• Advanced Job Search
• Emplois Quebec

For Employers

• Post a Job

Stay Connected