CLK 11R Intake Administrator - Jobs in Kamloops, BC

Job Description

Posting TitleCLK 11R Intake AdministratorPosition ClassificationClerk R11UnionGEULocationKamloops, BC V2H 1B7 CAKelowna, BC V1Z 2S9 CAMultiple Locations, BC CA (Primary)Prince George, BC V2N4P7 CASalary RangeCLK11 $46, 182.50 - $52, 157.99 annuallyClose Date9/25/2022Job TypeRegular Full TimeTemporary End DateMinistry/OrganizationBC Public Service -> Ministry of LabourMinistry Branch / DivisionWorkers Advisors OfficeJob SummaryIntake AdministratorClerk 11An eligibility list may be established.This position may be performed from either Kelowna, Kamloops or Prince George. This is an in-office position only.On November 1, 2021 the BC Public Service announced the COVID-19 Vaccination Policy that defines the conditions and expectations for BC Public Service employees regarding vaccination against COVID-19. Among other possible measures, proof of vaccination will be required. It is a term of acceptance of employment that you agree to comply with all vaccination requirements that apply to the public service. More information can be found here.A great opportunity to take the next step in your careerThe Workers’ Advisers Office (WAO) is a branch of the Ministry of Labour. The mandate of the WAO is found under section 350 of the Workers Compensation Act. The WAO provides free and independent advice, assistance, representation to workers, their dependents, and stakeholders on workers’ compensation issues. The WAO Intake Administrator (IA) is the first point of contact for clients.The position reviews and analyzes client complaints and provides information, advice and direction on the next steps a client needs to take in the claim or formal appeal process, including what documentation and evidence may be required to substantiate the claim. The role also provides information about a client’s rights and options and assists advisers in managing information requirements and documentation for client files.The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.For information about the Indigenous Applicant Advisory Service please visit: Indigenous Applicant Advisory Service - Province of British Columbia (gov.bc.ca)For complete details about this opportunity, including accountabilities, please refer to the attached job profile. For specific position related enquiries, please contact renee.koizumi@wao-bc.org. DO NOT SEND YOUR APPLICATION TO THIS EMAIL ADDRESS. For more information about how to complete your job application, add/edit your resume and for more useful tips when applying for jobs, please refer to the Your Job Application page on the MyHR website. If you are still experiencing technical difficulty applying for a competition, please send an e-mail to BCPSA.Hiring.Centre@gov.bc.ca, before the stated closing time, and we will respond as soon as possible to assist you.NOTE: Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.Job Requirements:In order to be considered for this position, your application must clearly demonstrate how you meet the education and experience as outlined below:

• Grade 12 graduation or equivalent
• One year experience providing administrative and clerical support to others in a team environment
• One year experience answering a multi line switchboard, or a call center type phone line
• Demonstrated experience with word processing
• One year of experience communicating and intervening appropriately with clients who are catastrophically injured, angry, depressed and/or suicidal and diffuses volatile situations effectively.
• Preference may be given to applicants with experience and/or training in conflict management

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located in the Additional Information section at the bottom of the posting.A Criminal Record Check (CRC) will be required.APPLICATION REQUIREMENTS:Cover letter: NO - Please do not submit a cover letter as it will not be reviewed.Resume: YES - A resume is required as part of your application; however, it may not be used for initial shortlisting purposes.Questionnaire (COMPREHENSIVE): YES - As part of the application process, you will be prompted to complete a comprehensive online questionnaire to demonstrate how you meet the job requirements. Please allot approximately 60 minutes to complete the questionnaire.IMPORTANT: Comprehensive questionnaire responses will be used to shortlist applicants against the job requirements. Please ensure you include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and your accountabilities and accomplishments.Job CategoryAdministrative ServicesQuick Apply

• Terms & Conditions
• New Privacy
• Privacy Center
• Accessibility

For Job Seekers

• Browse Jobs
• Advanced Job Search
• Emplois Quebec

For Employers

• Post a Job
• SimplyHired OnDemand

Stay Connected