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Technical Support Analyst - Jobs in Kamloops, BC

BC Family Maintenance Agency
Job LocationKamloops, BC
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Are you looking for an exciting opportunity….The BC Family Maintenance Agency (BCFMA) is looking for a Technical Support Analyst to join our dynamic Business Technology Solutions team.As a member of the BCFMA, not only would you be joining an engaged organization but you’d also get to enjoy flexible work arrangements, extended health and dental benefits and let’s not forget our awesome public service pension plan as just a few of the benefits BCFMA employees are eligible for, in addition to our generous vacation entitlement all BC Family Maintenance Agency employees have access to TELUS Health Virtual Care and LifeJourney services.As the Technical Support Analyst your daily tasks include:

  • Serving as the initial point of contact for users, recording and classifying support requests using a ticket management system, providing initial support to users, analyzing the problem and escalating issues when necessary.
  • Providing system-level support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support to users.
  • Manage Active Directory tasks such as user creation, deletion, permissions, and password resets and configure new computers and applications for deployment.
  • Exchange administration of mailboxes, distribution lists, calendars, and maintain and archive user accounts in Microsoft Exchange.
  • Understanding various hardware, software and network systems, troubleshooting and providing recommendations to address long term re-occurring technical issues where an incident ticket is opened as well as resolving and escalating tickets as required.
  • Accessing platforms such as Microsoft 365, Azure, and other cloud based services like Exchange Online, SharePoint Online, Intune, and Autopilot.
  • Windows patch management and testing before deployment of patches.
  • Daily monitoring and initial triage of systems. Where appropriate, escalate issues to Systems Administration.
  • Assisting in providing cost effective stewardship of the IT assets and the financial resources used in providing IT services i.e. asset tracking.
What education and experience is required in order to be successful
  • Bachelor degree or certificate in computer related discipline or equivalent post-secondary education credits.
  • An equivalent combination of education and experience in place of formal educational credentials will be considered.
If you’re looking for an opportunity to flex your technical support experience, then this is the job for you and we encourage you to apply today! For more information about our career opportunities please visit https://bcfma.startdate.ca. We would like to thank all candidates for their interest, however only those being considered for this role will be contacted. An eligibility list may be established to fill future temporary and permanent vacancies.On November 1, 2021 the BC Family Maintenance Agency announced the COVID-19 Vaccination Policy that defines the conditions and expectations for BC Family Maintenance employees regarding vaccination against COVID-19. As per policy, all BCFMA employees are required to provide proof of vaccination. It is a term of employment that you agree to comply with BC Family Maintenance Agency vaccination policy.Quick Apply
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