International Admissions and Records Officer - Jobs in Kamloops, BC

Job Description

Application RestrictionsOpen to both Internal and externalJob TypeSupport Staff (CUPE)Posting In effect from28/10/2022Closing Application Date14/11/2022Closing date for internal CUPE applicants14/11/2022Applications will be reviewed commencing the “closing date for internal CUPE applicants” and may continue until the position is filled.Internal CUPE applicants must submit their application by 4pm on the “closing date for internal CUPE applicants” for their Seniority to be recognized. Applications received after the "closing date for internal CUPE applicants" will be considered alongside external applicants.Full/Part TimeFull TimeSupport TypeOngoingAnticipated Start Date15/11/2022Position End Date (If Applicable)The Hours of work are subject to change depending upon departmental requirementsScheduleThe hours of work will be Monday to Friday, 7 hours a day, 8:00 am to 4:00 pmSchedule DescriptionDUTIESThe International Admissions & Records Officer is often the first point of contact and provides information, customer service and support to prospective and current international students, internal and external stakeholders and partners, relating to programs, policies, applications, admission, transfer credit, registration, records, tuition fees, and general advising via multiple communication channels, including in-person, email, phone and written correspondence. The International Admissions & Records Officer performs admission decisions, validation and assessment of international academic documents, transfer credit evaluations, support with building course schedules, course and program registration, establishing and maintaining student records in an enterprise database. An International Admissions & Records Officer may provide a wide array of these services for programs, or specialize in one or more services. Professional judgment, diplomacy, patience and inter-cultural understanding are paramount.MAJOR DUTIES & RESPONSIBILITIES

• Responds to and resolves telephone, email, web, in-person and other service channel requests from prospective and current international students, agents, partners, sponsors, faculty and internal staff. May vet inquiries and direct them appropriately to colleagues for specialist or lengthy care, if needed.

• Makes admission and transfer credit decisions for international applicants to a wide range of programs in accordance with both internal and external policies and procedures and best practices by performing assessments, evaluations and validation of international documents. Creates, maintains and verifies student files and records relating to admission and registration.

• Provides detailed program, policy, application, admissions, transfer credit, registration and general advising information, and is empowered to assess and resolve the needs of incoming prospective and current international students.

• Provides course registration and assists with the registration of international students in a wide range of programs by applying various procedures, resolving scheduling conflicts and explaining fee and refund structures.

• Modifies and prepares correspondence, letters and forms including admission and enrolment letters, tuition fees letters, scholarship letters, and visa/study permit extension letters.

• Liaises with internal and external contacts including various government bureaus regarding funded students.

• Maintains current knowledge of Senate policies, admissions and registration procedures, TRU Calendar content, transfer credit articulations, accreditation agreements, and related procedures and applies them in day-to-day operations.

• Works closely with faculty, department and program personnel, International Marketing & Recruitment, International Student Services, Transnational Education, Academic Advising, Records, Audit and Articulation, and other administrative units to ensure enrolment processes are coordinated and seamless for students.

• Compiles enrolment reports for International Marketing/Recruitment and International Student Service Managers and stakeholders in other business units and faculties.

• Processes and maintains requests for TRU transfer credit through BCCAT and other professional transfer credit articulation councils; evaluates and verifies entries in the articulation database performing data entry.

• Uses professional judgment and interpretation of enrolment data to prioritize work and make recommendations for process improvements in alignment with institutional strategic enrolment goals and objectives.

• Modifies and maintains electronic and printable information packages for admissions, registration, and graduation for a wide range of programs. Prepares, compiles and maintains resource materials including calendars, manuals, forms, and records; and maintains confidentiality of documents and records.

• Provides training and coordination of other International Admission and Enrolment Services staff including the Co-op students, Auxiliary staff, Work study students and new staff by providing instruction and assignment to specific tasks/situations.

• Provides administrative support such as producing notices, staff meeting and training notes, as well as record-keeping.

REPORTS TAssociate Director, International Admissions & Enrolment ServicesQUALIFICATIONSEDUCATION:

• Grade 12 plus an Associate Degree or 2-year post-secondary diploma

EXPERIENCE:

• Three years related experience in a post-secondary institution or related environment, including:
  • One year recent experience with an enterprise relational database (e.g. Banner) in relation to admission and/or registration work
  • Proven experience handling and assessing international academic transcripts/credentials
  • One year proven experience working with international students and/or clients

SKILLS, KNOWLEDGE OR ABILITIES RELATED TO THE JOB

• Ability to perform electronic word processing and data entry at 45 wpm in an enterprise relational database
• Demonstrated ability to work well under pressure and deal courteously and tactfully with international students, sponsors, partners, staff, faculty and members of the general public, both verbally and in writing
• Knowledge of high school and post-secondary education systems in Canada
• Ability to authenticate and understand academic transcripts from domestic and international sources
• Demonstrated ability to work with an enterprise relational database (e.g. Banner)
• Ability to use policy and departmental procedures to problem-solve day-to-day issues
• Ability to operate office equipment such as printers, scanners, fax machine and photocopier
• Ability to plan, organize and prioritize tasks and meet deadlines, maintaining accuracy and attention to detail
• Ability to work independently as well as part of a team

WORKING CONDITIONS

• Sitting at desk and computer for long periods of time as well as counter work
• General office conditions
• Occasional lifting and moving boxes and bins exceeding 10 kg
• Occasional travel, usually local or within western Canada, is required
• Occasional international travel for spot admissions and recruitment may be required

The salary for the above position is determined by the Collective Agreement with the Canadian Union of Public Employees, Local 4879, as it presently exists.Pay BandCUPE Grade 08 $29.78Salary rateThis Position is not subject to a 90% start rate for new Employees.LocationKamloops, BC CA (Primary)# of Hires Needed1Organizational UnitThompson Rivers University -> TRU World -> International AdmissionsDiversity and Inclusion Commitment:Thompson Rivers University is strongly committed to hiring based on merit with a focus on fostering diversity of thought within our community. We welcome those who would contribute to the further diversification of our staff, our faculty and its scholarship including, but not limited to, women, Indigenous, Black and People of Colour, persons with disabilities and persons of any sexual orientation or gender identity. Please note that all qualified candidates are encouraged to apply, however applications from Canadians and permanent residents will be given priority.NOTE: To learn more about Thompson Rivers University or living in Kamloops or Williams Lake please visit our Careers website. External Candidates invited to interview will be required to bring a copy of their transcripts to the interview.Quick Apply

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