Virtual Student Recruitment Assistant - Jobs in Kamloops, BC

Job Description

Application RestrictionsOpen to both Internal and externalJob TypeSupport Staff (CUPE)Posting In effect from17/10/2022Closing Application Date31/10/2022Closing date for internal CUPE applicants31/10/2022Applications will be reviewed commencing the “closing date for internal CUPE applicants” and may continue until the position is filled.Internal CUPE applicants must submit their application by 4pm on the “closing date for internal CUPE applicants” for their Seniority to be recognized. Applications received after the "closing date for internal CUPE applicants" will be considered alongside external applicants.Full/Part TimeFull TimeSupport TypeOngoingAnticipated Start Date25/11/2022Position End Date (If Applicable)The Hours of work are subject to change depending upon departmental requirementsScheduleThe hours of work will be Monday to Friday, 7 hours a day, 8:00 am to 4:00 pmSchedule DescriptionDUTIESThe Virtual Student Recruitment Assistant works as part of the Strategic Partnerships Department, within Open Learning under the direction of the Manager, Partner Relations. The Virtual Student Recruitment Assistant plays a role for Strategic Partnerships and Open Learning in the planning, development, implementation, and analysis of outcomes on a range of virtual recruitment initiatives, along with supporting and communicating with prospective students through multiple virtual platforms. As the first point of contact for prospective students through our website, online chat, or other virtual platforms, this position provides a positive initial contact and support on general inquiries before providing a transfer to relevant departments. This position will also be responsible for supporting and tracking the effectiveness of all virtual student recruitment initiatives for partnering and prospective institutions through virtual student information and/or engagement sessions. The Virtual Student Recruitment Assistant will also be responsible for monitoring and supporting social media communication as well as planning, developing, and implementing social media campaigns and/or other virtual marketing initiatives. Finally, this position may also be required to support other student events as needed.MAJOR DUTIES & RESPONSIBILITIES

• Supports a positive initial experience for prospective students and applicants by responding to queries and providing accurate information through interactive online chat activity, social media platforms, and other virtual communication systems.

• Supports general student inquiries on student partnership opportunities and Open Learning programs and courses before providing a transfer to relevant departments for follow up.

• Coordinates, develops and supports virtual recruitment events each year, including implementing software to support student engagement and conversion.

• Represents OL on committees or working groups related to student recruitment.

• Utilizes, tracks and reports on a range of virtual communication platforms such as online chat, Constituent Relationship Management (CRM), and other social media platforms.

• Assists with social media communication, promotion, and messaging.

• Supports the development of promotional media.

• Assists the Coordinator, External Agreements in monitoring web traffic and changes or updates on the Strategic Partnerships’ website.

• Tracks, compiles, and reports on the effectiveness of virtual recruitment initiatives and provides feedback to the Manager, Partner Relations, on recruitment activities and student interest.

REPORTS TOManager, Partner RelationshipsQUALIFICATIONSEDUCATION

• Bachelor’s degree in a relevant discipline

EXPERIENCE

• 1 year experience including:
  • Planning and facilitating large group events
  • Demonstrated experience working with a wide range of virtual communication and social media platforms
  • Experience communicating with the public through a wide range for virtual communication platforms
  • Experience working with or supporting marketing or recruitment initiatives
  • Excellent organizational, project and time management skills, including the ability to participate in complex projects, set and meet timelines, and focus on institutional objectives

SKILLS, KNOWLEDGE, OR ABILITIES RELATED TO THE JOB

• Ability to communicate effectively to culturally diverse audiences, verbally, in writing, and in an online environment
• Ability to demonstrate appropriate initiative when responding to prospective student inquiries
• Ability to set priorities, multi-task, and work with minimal supervision and remain focused on objectives while maintaining strong attention to detail
• Ability to deal courteously and tactfully in person or virtually with a wide range of stakeholders
• Adept at working effectively in teams with members possessing diverse skill sets, experience, and ways of working
• Maintains and contributes to a positive and respectful workplace environment
• Demonstrated ability to use Word, PowerPoint, Excel, relational databases (e.g., Banner) and various software systems
• Understanding of system metrics, data analysis, behavioral analysis, and reporting tools

WORKING CONDITIONS

• Sitting at desk and computer for long periods of time
• General office conditions
• Must be able to lift and move items weighing up to 10kg

The salary for the above position is determined by the Collective Agreement with the Canadian Union of Public Employees, Local 4879, as it presently exists.Pay BandCUPE Grade 06 $27.06Salary rateThis Position is not subject to a 90% start rate for new Employees.LocationKamloops, BC CA (Primary)# of Hires Needed1Organizational UnitThompson Rivers University -> Open Learning -> Strategic PartnershipsDiversity and Inclusion Commitment:Thompson Rivers University is strongly committed to hiring based on merit with a focus on fostering diversity of thought within our community. We welcome those who would contribute to the further diversification of our staff, our faculty and its scholarship including, but not limited to, women, Indigenous, Black and People of Colour, persons with disabilities and persons of any sexual orientation or gender identity. Please note that all qualified candidates are encouraged to apply, however applications from Canadians and permanent residents will be given priority.NOTE: To learn more about Thompson Rivers University or living in Kamloops or Williams Lake please visit our Careers website. External Candidates invited to interview will be required to bring a copy of their transcripts to the interview.Quick Apply

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