Assistant Restaurant Manager - Jobs in Kelowna, BC

Job Description

Our spectacular Eldorado Resort is situated right on the shores of Okanagan Lake, a few kilometers south of the William R. Bennett bridge. Eldorado Resort consists of Hotel Eldorado, Manteo, and Eldorado Marina, with world-class amenities including multiple outlets, gyms, indoor and outdoor pools, boardwalk, tennis courts, and a private beach.We are currently looking to fill the exciting opportunity of Assistant Restaurant Manager. Are you ready to join a team of outstanding hospitality professionals and showcase your expertise Then we want to hear from you! Lakeside Dining is one of Kelownas leading restaurants, if youre passionate about the hospitality industry and are looking for a change, apply today!Position Summary:The position of Assistant Restaurant Manager is to assist the Restaurant Managers with overseeing the operations of the dining outlets – primarily including Lakeside Dining, Boardwalk, Lounge and Room Service. This person will provide daily supervision and direction of the food and beverage service staff, while interacting with guests to ensure a positive guest experience. This position assists in the development, implementation, and maintenance of quality standards for the food and beverage staff. This position also completes other duties related to the daily operations of the dining outlets as assigned by the Restaurant Managers or Director of F&B.General Duties & Responsibilities:

• Demonstrate a complete understanding of all policies, procedures and standards as stated in the Food & Beverage Handbook
• Consistently offer professional, friendly and warm hospitality to all guests
• Provide speedy resolutions for any issues that arise during a guest’s dining experience
• Regularly monitor meal service to ensure standards are being properly executed
• Build and maintain effective relationships with guests, crew members and management
• Demonstrate high personal integrity, business ethics and take every opportunity to promote the hotel’s dining outlets
• Assist with the development and maintenance of policies, procedures and quality standards within the department, utilizing a continuous improvement approach to ensure a high quality, cost effective and customer focused operation
• Create a fun, safe and exciting working environment championing H&S initiatives
• Demonstrate hands-on management approach to lead our service team
• Continuously seek ways to minimize operating expenses and drive all revenue streams.
• Ensure proper staffing levels are maintained to deliver quality service and within budgeted labor
• Give daily support and guidance to fellow service personnel as well as monitor job performance to ensure designed experience is delivered to our guests
• Coach and train employees as well as provide disciplinary action when required
• Ensure proper record keeping, inventory and cash handling procedures are followed
• Inspect and oversee the cleanliness and maintenance of all function space, public areas, and service areas
• Hands on approach in leading the team with day to day operations
• Hands on involvement in creating beverage menus
• Attend weekly meetings as required

Skills & Qualifications:

• Minimum requirement of 2 years supervisor experience in a high volume, fast paced hospitality environment- preferably in a food and beverage capacity
• Post-secondary diploma or degree in Business or Hospitality Management is an asset
• WSET Intermediate Wine Certificate or comparable not required but considered an asset
• Ability to demonstrate extreme organization in a fast paced environment while acting as a team player
• Must possess superior verbal and written communication
• Strong organizational skills with the ability to manage a large and variable workload, ensuring timely and accurate completion of assigned work
• Proficiency in all Microsoft Office applications including Squirrel POS, Word, Excel, PowerPoint and Outlook
• Guest focused, outgoing, positive, friendly attitude
• Able to work flexible hours in line with guest and business needs, including weekends and holidays as required
• Impeccable standards
• Serving It Right Certificate

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