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Call Centre Representative - Jobs in Kelowna, BC

Valley Medical Laboratories
Job LocationKelowna, BC
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Valley Medical Laboratories is a private medical laboratory providing diagnostic services to the Okanagan Valley from Osoyoos to Lumby since 1969. With a reputation for providing timely, accurate results and excellent customer service, Valley Medical Laboratories employs over 150 team members across 14 locations. We are looking for a team member to join our growing organization.Position consists of permanent full-time hours, Monday to Friday between the hours of 8am and 5pm.QUALIFICATIONS

  • Minimum grade 12 education
  • Previous experience in customer service or call center, preferred
SKILLS AND ABILITIES
  • Under general supervision, work independently within a team environment
  • Demonstrate professional behavior, decision-making skills and attention to detail
  • Maintain high ethical principles and treat all patient information in strict confidence
  • Practice safe work procedures at all times to ensure the safety of patients and co-workers
  • Communicate effectively both verbally and in writing
  • Strong phone and active listening skills
  • Attention to detail
  • Ability to deal with others effectively
  • Ability to type 40 wpm
  • Ability to organize work
  • Ability to navigate through computer software programs and perform basic computer functions efficiently
DUTIESCustomer Service
  • Answer inbound telephone calls in a timely manner
  • Provide patients and medical practitioners with important laboratory information, answer questions, address concerns and troubleshoot simple issues
  • Listen to patients and medical practitioners to understand the reason for their call, address all questions or complaints, and provide an accurate and efficent response
  • Engage in active listening with callers, confirming or clarifying information
  • Follow call center scripts when handling different topics
  • Direct calls to appropriate VML staff as required
  • Provide directions to patients regarding Net Check-In, appointment bookings and specimen collection requirements
  • Maintain and form good relations while representing the lab in a professional manor
  • Maintain the strictest standards of patient privacy and confidentiality
Miscellaneous Duties
  • Omni Assistatnt metadata entry
  • FIT kit assembly
  • Investigate test requirements using the Valley Medical Laboratories Test Code Manual in order to effectively answer test related questions
  • Navigate Laboratory Information System to view fax order requests
  • Utilize Laboratory Information system, scanning and appointment bookings software
  • Input date into Laboratory Information System as required to keep patient records updated
  • Adherence to standards and guidelines
  • Perform other related duties, as assigned
As mandated by the BC Ministry of Health, vaccination against COVID-19 is currently an employment requirement for employment at Valley Medical Laboratories.www.valleymedicallaboratories.comJob Types: Full-time, PermanentSalary: $15.65-$24.41 per hourBenefits:
  • Dental care
  • Employee assistance program
  • Extended health care
  • RRSP match
  • Vision care
Schedule:
  • 8 hour shift
  • Day shift
  • Monday to Friday
  • No weekends
COVID-19 considerations:Valley Medical Laboratories is committed to providing a safe environment for our employees and the patients we serve. Strict COVID-19 precautions are in place.Work Location: One locationQuick Apply
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