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Customer Care - Jobs in Kelowna, BC

LinkPoint
Job LocationKelowna, BC
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

CONNECT TelecomA LinkPoint Technology Group CompanyServing the Thompson-Okanagan since 1986 and headquartered out of Kelowna, CONNECT Telecom is the trusted communications partner for 100’s of medium to large-sized companies. CONNECT’s comprehensive suite of telecom brands and solutions keep your communication network effective in or out of the office.https://www.connectbc.caAbout the job!As part of our expansion plan, Connect seeks an experienced and enthusiastic Customer Care specialist with a contagious passion for customer service and technology to form an integral part of our team in the Okanagan area.You’re well suited to this job if:

  • Thrive in a high volume customer service oriented role
  • You have a technical aptitude and are a fast learner
  • Take pride in ensuring a high degree of customer satisfaction
  • You are highly motivated and drive sustained performance - through developing and leveraging strong relationships while providing optimal customer service
  • You have a higher-than-normal level of patience and are extraordinary at troubleshooting
  • You understand the sales cycle and the buyer’s journey and can align your process to achieve the most dynamic results
KEY AREAS OF RESPONSIBILITY
  • Telecommunications System design and implementation for new installations.
  • Upselling peripherals and accessories to customers
  • Voicemail and Automated Attendant prompt design and recording
  • Telephone station button mapping and labeling
  • On site/ off site customer user and administrator training
  • Basic Telephone and voicemail system programming (NEC)
  • Basic Telephone Support
  • Univerge Blue implementation and Support
  • Post installation follow- up and customer support
  • Inbound Service requests call answer group
  • Providing Instructions and training to groups of 5 -30+ persons in a “boardroom” environment
  • Always exhibit excellent customer service to stakeholders at all times
  • Assisting with Telecom dispatch and dispatch relief as needed
REQUESTED SKILLS AND EXPERIENCE
  • Experience n the Telecom industry is preferred
  • Bachelor or higher education is preferred
  • Demonstrated record of providing a high degree of customer satisfaction
  • Well-developed customer service skills
  • Pleasant and warm personality
  • Exceptional interpersonal and relationship building capabilities
  • Clear and concise communication
  • A daily focus on exceptional customer service and support
  • Product knowledge in Telecom is not required but is an asset
  • Strong organizational, operational, and planning skills in a sales focused environment
  • Agile mindset, both willing and able to adapt and pivot in a fast-paced work environment
  • Being proactive
  • Being able to work independently with minimal supervision
Employment includes extended Employee Health Benefits Package.Job Types: Full-time, PermanentQuick Apply
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