IBU-LOA - Service Technician - Res Bus - Kelowna, BC - Jobs in Kelowna, BC

Job Description

Location:Kelowna, British Columbia, CAReq ID: 28430Jobs by Category: IBU-LOAJob Function: IBU – Internal Jobs OnlyStatus: Full TimeSchedule: RegularPosting Date: Jul 28, 2022

• This job will be unposted 14 days after the posting date above

DescriptionJob Posting Restriction: This posting is restricted to existing Journeymen Technicians headquartered in Alberta and British ColumbiaJob Posting Start and End Date: 2022-07-28 to 2022-08-12NOTE:To be considered on this posting, applicants are required to obtain a Security Alarm Installer License from the applicable provincial governmentKEY PURPOSE:To perform installation and repair functions related to telecom products and services for residential and business customers.MAIN RESPONSIBILITIES:Technical

• Install, diagnose, and repair residential and business voice&data services and applications

Customer Contact

• Explain/discuss details regarding progress, issues, applicable charges and promote products and services
• As a trusted solutions advisor you will be required to highlight any sales opportunities from our growing suite of home products and services designed to help our customers get the best out of their TELUS experience

Administration

• Provide information on job status
• Prepare time and expense reports

RESULTS OR OUTCOMES:

• Work is performed to meet company quality standards within defined time requirements
• Administration responsibilities are completed accurately and timely
• The posting of performance related data is standard for this position and is an important component to achieving high performance

Qualifications

• Knowledge of network architecture
• Experience in any of the following areas would be an asset
• Installation, maintenance, or testing /analysis of network elements (hardware and software)
• Signalling technologies
• Knowledge of inside and outside plant facilities
• Must be willing and able to work in confined spaces
• Must be willing and able to work aloft
• Normal colour vision to work with colour-coded wiring
• Ability to manage a physically demanding workload
• Must be willing to work in any weather conditions
• Knowledge of products and services for business and residential customers
• Fully qualified Communication Technician Journeyperson (equivalent to current pay at wage step 8 or greater in Wage Schedule 1B, Appendix A)
• Knowledge of emerging technologies
• Demonstrated effective decision-making skills while under limited supervision
• Working knowledge of network technology, architecture and elements, and a strong understanding of their associated interworkings
• Working knowledge of circuit wiring, transmission parameters and testing
• Working knowledge of automated provisioning, ticketing, testing and dispatch systems
• Working knowledge of maintenance practices / routines on network elements
• Knowledge and experience of repair practices, policies, and procedures
• Must be able to operate hand and power tools, and test equipment
• Must be able to understand and effectively perform work in accordance with published work plans
• Must have a Valid Class 5 Drivers License
• Must be willing to work in locations that preclude your ability to return home each day, on an as required basis
• Must follow safe work practices and abide by all safety rules and regulations
• Must be willing and able to work various shifts as assigned (such as evenings, weekends and statutory holidays), based on business needs
• Must possess Personal Computer navigational skills
• Demonstrated professional oral and written communications skills
• Fluent in English
• Self-motivated, work well with minimal or no direct supervision
• Ability to effectively handle both favourable and unfavourable customer interactions
• Demonstrated ability to identify problems and situations, take appropriate action, implement solutions or escalate as required
• Ability to work effectively in a team environment and collaboratively with other departments
• Maintain a high level of performance under the pressure of time constraints and a fast-paced changing environment
• Demonstrated ability in planning and organizing to meet scheduled deadlines
• Commit to continuous learning. Demonstrate the ability to learn and apply learned skills to related situations and complete and pass all related exams
• Must meet applicable testing requirements

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