Banquet Servers - Jobs in Kingston, ON

Job Description

Daytime availability required.Sets & prepares banquet floor for meetings and events specified by event contracts and supervisors in a friendly, helpful and efficient manner. Provides prompt and courteous food and beverage service to banquet guests during banquet/ catering functions ensuring guest satisfaction.SPECIFIC DUTIES & RESPONSIBILITIES:

• Understands Banquet Event orders to ensure details are followed for each function.
• Set up and/or down function rooms according to the pre-determined standards of the department and hotel. Sets up/breaks down tables, chairs a/v equipment and platforms/stages according to banquet event order.
• Cleans stores and secures in an organized manner all tables, chairs and tables, a/v equipment, platforms/stages and other equipment used for banquet functions.
• Serves menu items to guests in a prompt and courteous manner and according to the banquet event order; times the service of courses to correspond with the dining pace of the guests.
• Refreshes rooms at break; remove dirty cups/glasses empty trash cans, replenishes water pitchers, replaces table cloths etc.
• Performs pre- and post-shift sidework; set-up, stocks service station, makes coffee, down time cleaning tasks etc.
• Provides friendly, efficient food & beverage service.
• Timely deliveries to banquet rooms including contracted items on BEO’s, room service, faxes, photo copies etc.
• Accurate completion of departmental paperwork including consumption forms daily communication log and checklists.
• Clears table after service or after each course along with corresponding tables items. Removes trays of dirty dishes, silverware and glassware to kitchen for cleaning
• Clears room at end of banquet of all props and centrepieces and properly returns to storage. Ensure cleanliness within Banquet rooms, hallway, storage and service areas.
• Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
• Provides service of beverage including wine service with proper wine serving etiquette. Checks ID when serving alcohol.
• Flexible with variety of shifts including midnights and weekends.
• Provides a professional image at all times through appearance and dress.
• Follows company policies and procedures.

Note: Other duties as assigned by supervisor or managemenEducation/ Experience: Basic reading, writing and math. Understands and comprehends English. Food service experience with general knowledge of banquet operations.Certification and/or License Requirement: Smart Serve.Skills: Customer service.Interpersonal communications.Working Conditions: Will be required to work nights, weekends and holidays.Will be required to work in fast paced, stressful environment.May be asked to work overtime.Physical/ Cognitive Activities: Banquet ServerThis description of physical and mental activities is not intended to describe essential job functions. Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations.The major responsibility in this position is to provide prompt and courteous service to banquet guests, therefore a significant portion of the time is spent speaking, listening, walking, standing and carrying.The vast majority of time is spent servicing menu items, whether it is a plated dinner or buffet, and is typically done while standing up and walking.Communication skills are used a significant amount of time when talking with guests or staff and when given instructions.Carrying, lifting and pushing items of up to 75 pounds (i.e. plates, utensils, trays, tables, and carts) occurs frequently.Reading abilities are used frequently when reviewing event orders.Reasoning, problem solving and organizational abilities are used often.PHYSICAL REQUIREMENTS:

• Considerable amount of standing & walking
• Heavy lifting
• Pulling
• Pushing
• Bending
• Neck, wrist and hand movement
• Operate cleaning equipment
• Reaching heights of approximately 6 ft and depths of 2-½ -3 ft.
• Exposure to heat, steam, smoke, cold.
• Ability to lift and carry a weight of approximately 40 pounds.
• Must be able to work under heavy pressure/stress during busy times.

HEALTH & SAFETY:

• Use of personal protective equipment as applicable.
• Follows WHMIS procedures.
• Know and use emergency procedures – fire, guest and employee security, etc.
• Reports potential problems and hazards.
• Practices safe housekeeping.

Job Types: Full-time, Part-timeAdditional pay:

• Tips

Benefits:

• Dental care
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Weekend availability

Ability to commute/relocate:

• Kingston, ON K7L 1A2: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

• Have you worked with Innvest Hotels before If so where was the location
• Are you legally qualified to work in Canada

Experience:

• serving: 1 year (preferred)

Licence/Certification:

• Smart Serve (preferred)

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