Technical Support Analyst - Jobs in Kingston, ON

Job Description

Are you highly motivated, have initiative, enjoy a fast-paced working environment and thrive in a challenging and diverse environment If so, then consider this opportunity with ServiceOntario in the Products & Services Office.OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontarios Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.What can I expect to do in this roleYou will be responsible for:

• providing operational technical guidance and support to end users database maintenance
• providing second level technical and end user support to system users, such as technical assistance in use of applications, diagnosing and resolving user problems with software, hardware and networks
• maintaining, creating and modifying specialized programs within the office
• providing expertise and advice regarding Information Technology programs functions/designs to help meet business and program goals and objectives

How do I qualifyTechnical Knowledge and ExperienceYou have:

• knowledge of mainframe and micro/personal computer technologies (e.g. operation systems, application software, standard and commonly used software, networks)
• knowledge of hardware/peripherals installation and cabling to: assist in installation, configurations and testing of system hardware
• knowledge of communications and database management software
• experience performing troubleshooting and providing end user support
• knowledge of database concepts and systems development methods and techniques
• experience developing and implementing enhancements and fixes to systems
• the ability to acquire and apply knowledge of program objectives and business goals
• the ability to acquire and apply knowledge of clients business, processes and requirements

Analytical and Problem-Solving SkillsYou have:

• problem solving skills to analyze the requirements of end user and methods to accomplish same and provide technical support.
• analytical skills to assess end user problems and provide solution
• analytical and evaluative skills to recommend enhancements to branch systems and develop test data
• investigative skills to gather information on technical problems, recommend solutions and outline option risks
• experience diagnosing system malfunctions and implementing corrective actions
• experience evaluating potential impact of proposed changes on existing system and network performance

Communication and Consultation Skills:You can:

• explain technical recommendations and requirements to non-technical users and decision-makers
• develop and edit various documents (e.g. project reports, end user operating instructions, training manuals, correspondence to clients)
• provide training to management staff and clients

Project Management Skills:You have:

• knowledge of project planning methodology to develop and implement project plans
• the ability to acquire and apply knowledge of program objectives and business goals
• the ability to acquire and apply knowledge of clients business, processes and requirements

Additional Information:Address:

• 1 Temporary, duration up to 12 months, 1355 John Counter Blvd, Kingston, East Region, Criminal Record Check

Compensation Group: Ontario Public Service Employees UnionUnderstanding the job ad - definitionsSchedule: 6Category: Information TechnologyPosted on: Monday, October 31, 2022Note:

• In accordance with the Ontario Public Service (OPS), Employment Screening Checks Policy (ESCP), the top candidate(s) may be required to undergo a security screening check. Refer to the above to determine the screening checks that are required for this position.Required security screening checks along with your written consent, will be sent to the Transition and Security Office (TSO), Corporate Talent Programs Branch, Talent and Leadership Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional employment screening checks that were not obtained directly by you.A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The employment screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individuals employment screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Employment screening check records will be maintained by the TSO and kept strictly confidential.
• The information that you provide for the purpose of this competition and the results from this competition may be used to fill other positions. These positions may be of various tenures including short-term assignments. Your information and the results from this competition will be retained for the purpose of filling vacancies in accordance with the applicable collective agreement or policy provisions.
• E-MG-188401/22

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