Administrative Assistant - Jobs in Kitchener, ON

Job Description

Position OverviewThis position works directly with the Director of Operations and the Administrative Coordinator to support the Home Flood Protection Program, by performing administrative tasks and customer service to members of the public with inquiries and scheduling of assessments. This position assists with day-to-day activities to ensure smooth, efficient business processes and functions.Other administrative duties may include but are not limited to coordinating events, programs, and services; marketing; developing training programs; creating reports and procedures; acting as liaison with various departments and external stakeholders; managing software systems; and providing technical support as needed.The successful candidate will be working from AET’s head office in Kitchener, Ontario. This position is a 6-month contact, with possibility for full-time employment upon successful completion.Responsibilities

• Answer questions and provide information by phone and email about the Home Flood Program and assessment process
• Schedule Home Flood Assessments, based on monthly availability from the Assessors
• Complete appointment bookings (including rescheduling and cancelling appointments) and take payment
• Communicate with assessors via email, phone, and in person, on the following topics: Program materials, homeowner concerns/issues, notices/announcements from Director of Operations, scheduling, meetings, other topics as required.
• Track AET materials for each assessor in collaboration with the Administrative Coordinator
• Track HFPP materials for each assessor and provide additional materials as needed
• Compile statistics for program partners as required
• Track pre-registrants across the registration cycle to ensure timely communication and proper removal from database
• Record meeting minutes and distribute to the team
• Prepare report(s) for client(s)
• Help administer the day-to-day activities and functions of the office, utilizing a high degree of independent judgement and initiative, including answering the telephone, meeting visitors, maintaining email database, scheduling meetings for senior management, general office cleaning and organization, managing day-to-day expenses, and preparing and receiving mailings and courier packages.
• Additional administrative tasks as required

Requirements & Qualifications

• Diploma or Degree in Administration, Business, or a related field
• 6 months-2 years experience in an office administration or customer service role would be an asset
• Excellent oral, written, organizational and multitasking skills
• Able to work well in a team setting as well as function in an independent environment
• Able to work under pressure and tight deadlines in a fast-paced environment
• Possess initiative, adaptability, flexibility, and a willingness to learn
• Demonstrated ability to communicate clearly and in a professional manner
• Good analytical and problem-solving skills
• Good knowledge of Microsoft Office suite, Office 365, and comfortable learning new computer programs.

Competencies

• Integrity — Job requires being honest and ethical.
• Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
• Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
• Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

AET Inc. is committed to fostering an inclusive, accessible work environment, where all employees feel valued, respected and supported. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you are contacted to arrange for an interview, please advise us if you require accommodation.Job Type: Fixed term contractContract length: 6 monthsSchedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Kitchener, ON: reliably commute or plan to relocate before starting work (preferred)

Experience:

• Administrative: 1 year (preferred)

Expected start date: 2022-07-18Quick Apply

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