Appointment Coordinator-Receptionist - Jobs in Kitchener, ON

Job Description

// Appointment Coordinator-Receptionist Reports to: Service ManagerSummaryThis position is responsible for the professional and efficient managing of visitors, consumers, telephone calls and messages. The position is also responsible for scheduling customer appointments for service and calling customers to confirm their service and appointment reminders as well as a variety of clerical duties which include the maintenance and presentation of a professional office.Duties and Responsibilities

• Greets customers and visitors ensuring optimum customer service.
• Schedules customer appointments, reminders, and confirmations.
• Schedule first service appointment for newly sold vehicles.
• Coordinate rental services for customers as required.
• Discuss details of requested service with customers (ie. What is involved, length of time, wait times required).
• Control incoming customer traffic by assigning customers to service advisors.
• Communicate customer feedback to service advisor or service manager. Inform service advisors of upcoming appointments and schedules.
• Answers and directs phone calls and ensures messages are delivered to the respective parties.
• Maintains knowledge of basic dealership information to act as a resource for incoming callers requesting information.
• Answers customer questions about services performed or refers them to someone who can.
• Handles customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution.
• Performs various clerical tasks which include but are not limited to typing, filing, maintaining service logs, and data entry.
• Makes change and issues receipts to customers. Make changes to customer information in the database as required.
• Reconciles cash drawers daily.
• Maintains the housekeeping of the reception area ensuring maintenance issues are reported immediately.
• Enters and updates client information, including traffic count records, into ADP, 180 system and dealership floor traffic control system.
• Develops and maintains an efficient, current file and record management system both for electronic and paper correspondence and documents.
• Sets-up and organizes individual work area with designated supplies, forms and resource materials while maintaining cleanliness always.
• Maintains complete knowledge of and complies with company and departmental policies, procedures and standards.
• Maintains customer and company confident by keeping information confidential and secure.
• Maintains a positive working relationship with team member ad management in a team environment.

Skills and Qualifications

• Minimum of 1-year experience in a related field.
• Proficiency with Microsoft Office.
• Excellent telephone etiquette.
• Excellent interpersonal, communication (verbal & written English) and customer service skills.
• Detail oriented and excellent organizational and multi-tasking skills.
• Excellent problem-solving and conflict resolution skills in order to resolve customer issues.
• Ability to work efficiently and effectively under pressure with simultaneous deadlines.

Job Type: Full-timeSalary: $30,000.00-$40,000.00 per yearBenefits:

• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care

Schedule:

• Day shift

Ability to commute/relocate:

• Kitchener, ON: reliably commute or plan to relocate before starting work (preferred)

Education:

• Secondary School (preferred)

Experience:

• Phone etiquette: 1 year (preferred)
• Administrative experience: 1 year (preferred)

Expected start date: 2022-06-06Quick Apply

• Terms & Conditions
• New Privacy
• Privacy Center
• Accessibility

For Job Seekers

• Browse Jobs
• Advanced Job Search
• Emplois Quebec

For Employers

• Post a Job

Stay Connected