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Call Centre Agent - Jobs in Kitchener, ON

Schooley Mitchell
Job LocationKitchener, ON
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Job descriptionLooking to build a career in customer service, sales, or client relations This may be a perfect opportunity for you…Schooley Mitchell is hiring outbound Call Center Agents to join our people-focused team at our Kitchener office. Successful candidates demonstrate confidence, motivation, as well as focus and determination, to achieve great results.Schooley Mitchell is North America’s largest Cost Reduction Consultancy.What is thatPut simply, we work to reduce business expenses for our clients. Too many take their business expenses as written in stone – we know better. Our Cost Reduction Consultants look over our clients’ bills, and look for ways to save them money.Schooley Mitchell’s business model is unique; we make our money by saving our clients money. There are only two possible outcomes:

  • We identify savings for them, with our fee coming from a portion of those savings.
  • We find no savings, and they rest assured knowing their business expenses are as lean as possible – costing them nothing to do so.
What you would be doing is promoting our cost reduction consulting services to potential clients; explaining what we do, and how we can help. On successful calls, you would book a future appointment for one of our consultants to take it from there; bonus compensation is awarded for successful appointment bookings.Responsibilities and Duties
  • Primarily, make approximately 125-175 outbound calls a day to discuss the services we offer to our clients, and generate appointments for our sales team
  • Maintain detailed records of all calls, as well as follow up information
  • Accurately set up appointments with prospective customers
  • Communicate professionally with potential customers and/or clients
Details of the Position
  • Full-time; Monday to Friday, working from 9am to 5pm, with a one (1) hour unpaid lunch
  • $17.00 per hour
  • Bonuses awarded for appointments scheduled
Desired Qualifications and Skills
  • Personable, enjoy helping others
  • Ability to quickly build a rapport with potential clients
  • Strong communication skills – both verbally and written; speaking clearly and with confidence
  • Enjoy a fast-paced team environment
  • Self-motivated and goal-orientated
  • Ability to accept rejection, and move on to the next call
  • Excellent customer service skills
  • Highly organized, working well under pressure
  • Basic computer skills and a willingness to learn
  • Experience with inside sales, cold calling, telemarketing and/or call centres is considered an asset
Additional Information
  • Company-provided equipment for business use (laptop, keyboard, mouse, and headphone set)
  • Benefits include life insurance, accidental death, and long-term disability after one (1) year of continuous employment
  • Equal opportunity employer
  • Training and ongoing coaching provided
  • Casual dress
  • On-site parking
Schooley Mitchell is committed to promoting accessible recruitment as outlined in the Accessibility for Ontarians with Disabilities Act. Schooley Mitchell will attempt to accommodate persons with a disability in an appropriate and effective manner throughout all stages of the recruitment process. Accommodations will be provided upon request.COVID-19 Considerations: All employees of Schooley Mitchell must wear a face mask onsite, when away from their desk in public areas. Cleaning protocols and daily screenings are in place.For additional information about Schooley Mitchell, please go to: https://www.schooleymitchell.com/Job Types: Full-time, PermanentSalary: From $17.00 per hourAdditional pay:
  • Bonus pay
Benefits:
  • Paid time off
Schedule:
  • Day shift
  • Monday to Friday
Education:
  • Secondary School (preferred)
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