Community Services Supervisor - Jobs in Kitchener, ON

Job Description

Monica Place, KW Counselling and Carizon are planning to unify. As we begin to work more closely together, we are excited to share postings across all three organizations. The lead organization for this role is Carizon.Are you passionate about contributing to the community Are you interested in working for an organization that helps families thrive by strengthening their mental health and wellbeingPOSITION OVERVIEWThe Community Services Supervisor is passionate about children, youth and families and is focused on providing supports that allow people to thrive in their community. The Community Services Supervisor is responsible for the supervision of staff and the oversite of all programs and activities within their portfolio. They are responsible for ensuring operations align with all applicable legislation, Carizon strategic plan, funder reporting requirements, best practice, and professional standards. Lastly, they collaborate with others for the successful planning, implementation, evaluation and ongoing development of the related supports provided through the Community Services department.As a member of the Community Services leadership team, the Supervisor reports to one of the Managers within Community Services Department.This job requires evening hours, some weekend work and from time to time work hours beyond the regular work schedule.At present, this portfolio includes neighbourhood-based, community development work. Attention will be paid to experience and understanding related to asset-based community development, youth engagement, systems collaboration with partners, and cultivating peer support models.Responsibilities:

• Provide regular individual supervision to direct reports, including coaching, mentoring, training and performance management
• Facilitate team meetings and working groups in collaboration with Manager
• Oversee day-to-day program operations within the community
• Provide on-call support to the program on a rotating basis
• Ensure program quality through effective programming, program evaluation and the maintenance of accurate and complete client records
• Supervise the quality of the Programs, ensuring that they provide a continuum of supports, that all components are age and outcome appropriate, and that they promote continuing development of children, youth and families
• Regular review and audit staff case notes, and client files.
• Be responsible for human resource activities including recruiting, selecting, hiring, orientation and professional development of direct reports in collaboration with Community Services leadership
• Complete annual performance reviews, in accordance with agency policies, with direct reports
• Support the staff in their outreach to potential and established community partners, and manage ongoing partner relationships
• Support and oversee the development of systems that span across the agency to aid the delivery of seamless service i.e workshops, groups
• Ensure smooth functioning of all systems supporting the Programs (e.g. facilities, scheduling, attendance, incident reporting and resolution, etc.)
• Support growth and professional development of staff in the areas of mental health, family engagement, antiracist, and anti oppressive practices
• Respond to needs of families and staff during critical incidents within the community

• Participate in the planning and delivery of agency and program-wide events such as graduation, parent nights, registrations, volunteer training and appreciation, community events, and/or partnership events

• Work collaboratively with program staff to develop site/program-specific safety and security procedures
• Work closely with other program/agency staff to facilitate volunteer training and provide on-going volunteer supports
• Provide Health and Safety Leadership to the department. Ensure a healthy and safe workplace for staff in accordance with the Occupational Health and Safety Act

EDUCATION/KNOWLEDGE/EXPERIENCE:

• A Bachelor’s Degree or equivalent, in area related to children, youth and families , including but not limited to social work, community development, social services, education, or recreation
• Minimum of five (5) years of professional experience including experience working with children, youth and families who have complex needs, such as trauma and a variety of mental health challenges
• Minimum of three (3) years of supervisory (or management) experience, including both supervision of staff, program development, team building, and quality/evaluation
• Knowledge and experience of family-centred practices
• A knowledge and understanding of community development and health equity work
• Detailed knowledge of the school system as well as an understanding of the strengths, capacities, barriers and challenges faced by students in the program
• Knowledge of community and social service resources, particular services which can support their individual emotional and social development
• Other languages an asset, specifically languages of the community
• Experience providing clinical supervision would be considered an asset

WORKING HOURS/CONDITIONS:

• Work is often non-routine requiring independent decision making within legal standards and agency protocol to solve problems
• Typical office setting with average working conditions involving daytime work hours with some evenings or weekend shifts as needed.
• Must be able to work on site at any Carizon location as needed.

• Must be legally eligible to work in Canada

• A police check for the vulnerable sector is required
• Must be able to provide either proof of vaccination or documentation providing a satisfactory reason under the Ontario Human Rights Code for not being vaccinated

As we continue to be responsive to the changing needs of our communities, we acknowledge the historical and present-day violence and systemic barriers that continue to harm members of our Region and that we must ask ourselves not if we are complicit, but how.Carizon is committed to developing anti-oppressive practices and equitable outcomes for the families we serve while ensuring that our programs reflect and meet their needs. We recognize that we must work in collaboration with others to dismantle systems of oppression, discrimination and violence that people face as a result of their diversity, beliefs and identities.Building equity takes time, resources, intentional commitment and behavioural change. It is an ongoing process, and we start by recognizing the racism and discrimination faced by Indigenous people, Black people, Asian communities, racialized people, ethnic or linguistic groups, members of the 2SLGBTQIA+ communities, unhoused people, people with mental illness and people with physical and intellectual disabilities.To help us create change and ensure that we can continue helping families thrive, Carizon has invested in antiracism and anti-oppression training for all our employees. In addition, we have engaged in an organizational assessment to identify and address gaps. We have also created an Equity Leader position to help ensure our policies, processes, and practices eliminate any existence or influence of systemic racism across our organization.We have a lot of work to do and we are committed to keep moving forward on this learning journey. We will continue to listen, learn, and take action to ensure that everyone at Carizon experiences true equity, empowerment, and inclusion.Carizon is an equal opportunity employer and supports workforce diversity. At Carizon, we believe that diversity enriches our performance, clients, services offered, the communities where we live and work, and the lives of our employees. Should you require accommodation during the recruitment process, please contact Human Resources (hr@carizon.ca). While we thank all applicants for their interest, only those candidates selected for an interview will be contacted.Quick Apply

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