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Customer Success Coordinator - Jobs in Kitchener, ON

Trusscore
Job LocationKitchener, ON
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Who We AreTrusscore is a material science company focused on developing sustainable building materials.Were starting a journey to change the way people build buildings and the environmental footprint left behind when they do. Already an established innovative building materials manufacturing company, Trusscore is now preparing to take things to the next level by focusing on R&D and bringing innovative material science to our formulations—making our products functional and beautiful.As one of the leading polymer panel manufacturers in North America, we are dedicated to environmental sustainability and make it a focus of our manufacturing process. We succeed by manufacturing and delivering the best in high-value, zero-waste, quality products in an ever-evolving marketplace. By integrating innovative material science into products to meet new demands we will leave traditional alternatives behind.Building on a winning track record of 300% revenue growth over the past 5 years, we need the right talent to take the next big steps.Your MissionUnderstand the needs of our channel partners, and, through collaboration with our Sales and Marketing team, ensure they receive the training, tools and support necessary to satisfy those needs and grow their sales.Responsibilities

  • Collaborate with Sales and Marketing teams to solve customer challenges and assist them in reaching their sales goals
  • Identify development and growth opportunities for new and existing partners
  • Onboard and educate new and existing partners and empower them for success
  • Ensure successful conversion of leads through Channel Partners
  • Build reports and presentations for customer meetings
  • Develop and communicate relevant Channel Partner reporting (sales, inventory, KPI’s, etc.)
  • Ensure that all relevant Channel Partner information and activities are captured within our Salesforce CRM
  • Understanding of competitive and alternative product market conditions
  • On a daily basis, ensure you operate with the Trusscore Way in mind, and this is reflected in your communications with customers, partners and team members.
Qualifications
  • Experience supporting channel partners in a distribution environment
  • Customer-first Mindset
  • Excellent computer skills – Proficient in MS Office such as Word, Teams, Excel, and PowerPoint
  • Strong time management with the ability to effectively manage multiple priorities and activities
  • Strong organizational skills and detailed oriented
  • Excellent communication verbally and in writing
  • Ability to overcome challenges with patience and creativity
CompensationThis is a career opportunity to join a fast-growing company that offers a competitive compensation package and benefits as well as plenty of room for career growth and leadership development.Job Type: Full-timeQuick Apply
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