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Operations Specialist - Jobs in Kitchener, ON

Job LocationKitchener, ON
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

The Operations Specialist is the first point of contact for our existing customers. Your job is to maintain and build relationships with our customers through regular contact and providing top level service. If you enjoy talking to people and helping them solve problems, then this may be the role for you. At Rome, there is no limit to how far your career can grow!Who We Are:Rome Logistics Group is a third-party logistics (3PL) company that provides customized solutions to help companies and carriers optimize their supply chain operations and dramatically improve service, rates, and speed to market.Why You Should Join Us:Looking for an organization that provides more than just a pay cheque and a desk to sit at Of course you are. Does having a healthy work-life balance, an engaging work environment, and a management team who genuinely cares about the success of everyone around them sound appealing to you Of course it does. Here at Rome, we’re not your average company and we don’t do business within a typical industry. Since being founded in 2000, we have become one of the largest 3PL companies in Canada, and with new offices opening regularly, our growth isn’t slowing down anytime soon. Whether you are looking for a career in sales, operations, customer service, or administration, the opportunities for advancement are endless. From becoming a team lead to starting your own office, we are committed to helping you reach your full potential.What You Will Do:

  • Maintain continuous contact with existing customers through e-mails and telephone
  • Answer customer inquiries and provide information to customers
  • Use problem solving capabilities to effectively resolve any conflicts with clients and/or carriers
  • Coordinating/dispatching freight
  • Work closely with Account Executives and Logistics Coordinator to deliver exceptional customer service to clients
  • Follow-up with carriers and clients to obtain and relay real-time information regarding freight deliveries
  • Provide quotes, negotiate terms with customers and carriers.
What You Need To Have:
  • Outgoing and communicative personality/people person
  • Advanced time management and organizational skills
  • Strong attention to detail
  • Exceptional customer service and communication skills
  • Ability to multi-task
  • 5+ years experience in customer experience or from the hospitality industry
The Perks We Offer:
  • Supportive team, family-feel
  • Full training provided
  • Certified as one of the Best Workplaces™ in Canada for 2021!
  • Phenomenal work-life balance
  • Romes own "employee experience guarantee"
  • Company culture that fosters genuine camaraderie
Rome Logistics Group is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodations during the recruitment and selection process, please let us know. Rome Logistics Group is an equal opportunity employer.Quick Apply
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