Order Processing Clerk - Jobs in Kitchener, ON

Job Description

Job Title: ORDER PROCESSING CLERKDepartment: ORDER MANAGEMENTReports To: ORDER PROCESSING SUPERVISORThe WhyOur team at Stanley Black & Decker embraces the critical importance of employment equity, diverse representation and inclusive work environments. Our culture is dynamic, results-oriented , focused on change and share a unified passion for creating products, tools and solutions for those who make the world. Wherever you go in our company, youll find uncompromised devotion to performance, innovation, customer satisfaction and social responsibility. Now is your chance to become one of these people within our growing Fortune 200 Company. A role with us will give you a strong understanding of how a world class organization creates and implements different strategies across our various commercial brands for a positive outcome.The WhatRecognized as one of Canadas Top Employers For Young People (2020 and 2021) and Greater Torontos Top Employers (2020 and 2021) and Canadas Best Diverse Employers (2020 and 2021). MTD a division of Stanley Black & Decker Canada MTD Products Inc® is a leader in the design and manufacture of outdoor power equipment such as lawnmowers and snow blowers. MTDs family of brands offers a range of lawn and garden products to inspire people all over the world to care for and enjoy the outdoors. Cub Cadet®, which is produced and distributed globally, is the fastest growing riding mower brand in the U.S. and is hailed across the globe for its world-class sports turf equipment. MTDs regional brands include Troy-Bilt.We are currently looking for a Order Processing Clerk who is responsible for monitoring and completing consumer and dealer requests that arrive via electronic methods and provide support or direction to the appropriate department. Completes basic return authorization requests and communicates with the warehouse. Answers general company calls and directs inquires as needed. Greets customers, guests, dealers or couriers and directs them as necessary and/or advises internal parties of their arrival.The How**This position is onsite critical and will require you to work from the office**

• Monitor inbound emails and faxes for consumer and dealer parts. Enter and maintain Consumer and Dealer Direct orders into the order entry system. Complete any non-technical requests for service and assign technical cases to others as needed. Reconcile consumer direct credit card authorizations to invoices to support cash application.

• Investigate, create and distribute return authorizations as approved by Customer Service. Prepare paperwork for return requests within your authorization range. Escalate any requests outside of authorization range to technical team for review.

• Review parts portal orders on a daily basis depending on the comments. These changes could include shipping requirements, adding parts to the order, etc.

• Responsible to review discrepancy report provided by Demand department and find parts that are no longer available (NLA). Update orders by removing the parts that are NLA and update Dealers as required.

• Participate in managing the credit and returns queue by completing short shipments and other administrative issues that appear. Complete these cases in a timely manner and follow up with applicable parties where necessary.

• Answer external and internal telephone calls, and take messages as required. Assist with the electronic sign in procedures for visitors according to our Safety Policy. Direct inquiries as required, including dealer pickups. Support inter-office communications with paging and staff whereabouts.

• Sort, date stamp, and distribute incoming mail and faxes. Prepare daily bank deposit spreadsheets for Credit.
• Receive incoming courier packages and prepare outgoing courier documents for domestic and international delivery. Provide tracking information as requested.

• Monitor toner inventory for all copiers and printers and call for copier maintenance as required. Order office and warehouse supplies as requested.

• Provide warehouse support for day end courier manifesting as required, and monitor humidex levels for supervisors. As well as maintain standard work for your daily activities to ensure last minute absences do not impact downstream processes.

What we need

• One-year certificate from college in Office Administration or equivalent
• or one year related experience and/or training; or equivalent combination of education and experience.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Familiarity with common PC programs such as MS Office and Outlook.
• Prior exposure to multi-line PBX - using Avaya
• The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.

What you get

• We care about the safety and the well-being of our employees. It is our utmost priority
• A supportive work environment where you can be your best every day
• Opportunities to stretch and develop in our diverse lines of business within our Fortune 200 company
• We offer different ways for you to give back to communities where we operate

• Competitive compensation & benefits package
• Company Perks including: Goodlife Fitness discounts, Employee product purchase, and many more!

Stanley Black & Decker believes in giving each and every applicant an equal opportunity to succeed on their own merit. We strive to hire employees that reflect and support the diverse perspectives, experiences and needs of employees and our communities including but not limited to race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, and disability. We remain committed to upholding the values of equity, diversity, and inclusion in our work environments. We know that diversity underpins excellence, and that we all share responsibility for creating an equitable, diverse and inclusive organization. Therefore, in pursuit of our values, we seek employees who will work respectfully and constructively with differences across the organizational hierarchy in actualizing SBDs priorities, goals and principles of equity and inclusivity. If accommodation is required at any point in the recruitment process, please contact a member of our Recruitment Team. Please note that as part of our recruitment process, candidates in the final stages will be required to complete a background check which may include a criminal background, credit and drivers abstract check.Quick Apply

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