Service Coordinator - Jobs in Kitchener, ON

Job Description

Averton is an experienced and award-winning home builder, community developer, and construction manager focused on bringing modern lifestyles together with high design, expert craftsmanship, and proven strategy. The homes we build, the communities we create, and the construction projects we manage represent the height of detail-oriented design and big picture thinking throughout Alberta and Ontario. Quality and integrity are key drivers behind our success created by hiring valuable talent who uphold these values.Averton is immediately seeking a Service and Warranty Coordinator to join our Customer Care & Warranty department with exceptional organizational and communication skills to join our team. We are only seeking candidates who can demonstrate an ability to organize, and problem solve and with experience in residential new home construction.Job Purpose: The Customer Care and Warranty Senior Coordinator represents Averton to purchasers in many capacities daily. They are responsible for both general correspondence with purchasers, as well as addressing specific obligations such as PDIs, quality control inspections, and Tarion warranty actions. They must maintain expert knowledge of Tarion regulations and Construction Performance Guidelines for the Homebuilding Industry to be able to address warranty service and quality control matters.Qualifications:

• Coordinate and execute positive key turnover experiences with purchasers, in cooperation with construction project management team
• Coordinate and facilitate PDIs, service appointments and quality control inspections
• Conduct all interactions, internal and external, with high attention to detail and in a manner that references Tarion’s Construction Performance Guidelines for the Homebuilding Industry
• Communicate with purchasers across phone, email, and mail correspondence, conducting these tasks in a manner consistent with Averton service standards for customer service
• Prepare and deliver homeowner closing gifts and information packages
• Issue service workorders and POs
• Schedule deficiency work with trades or Service Technician
• Review and confirm quality and completeness of warranty works
• Ensure that all service work is updated on Newstar and internal tracking systems on a weekly basis
• Maintain organized and up-to-date schedules, tracking systems and calendars for all activities, including service appointments, Tarion warranty forms, PDIs and occupancies;
• Provide monthly reports to management for each project
• Utilize Tarion Builderlink to administer warranty forms and enrol homes with Tarion
• Assist with efforts to release securities (ex. Lot grading, Tarion, etc)
• Assist with legal claims, and any other related Tarion conciliation matters
• Work closely with Manager, Customer Care on other initiatives

Qualifications:

• Demonstrated knowledge and experience with Tarion regulations and Construction Performance Guidelines for the Homebuilding Industry (other standards and regulations an asset)
• Experience with Tarion Builderlink portal an asset
• Experience in residential construction
• Confidence with MS Word (Mail Merge functions) and MS Excel
• Post-Secondary education in Construction or Building-related field
• Experience with Constellation Homebuilder Newstar© suite an asset
• Strong analytical problem-solving skills and attention to detail
• Excellent organizational, time management and prioritization skills
• Excellent interpersonal skills and ability to work in a team or independently
• Outstanding English communication skills, both written and oral

Working Conditions:

• Head office and Sales Office or Site Office on active construction site – periodically changes and sometimes multiple locations
• Potential for need to travel within working day
• Frequent movement through active construction sites

Physical Demands:

• Light demands on physical strength including carrying boxes or gift bags
• Occasional walking of unevenly graded terrain

Certifications: Must possess the following certifications and / or available to complete the following certifications, and any others as may be deemed required by Averton or any other governing authority:

• WHIMIS
• Working at Heights
• Violence and Harassment Awareness
• First Aid & CPR

Averton is proud to offer a competitive salary and benefit package, and an empowering, team driven environment and the unique opportunity to make a big impact in our growing company.Averton maintains its prominence as a builder of desirable communities and quality homes with consistently satisfied customers. With a focus on product development and improvement, Averton continues to be at the forefront of new home design and innovative construction.We thank every candidate in advance, however, only those selected for an interview will be contacted.MUST BE FULLY VACCINATED and have received two doses of a Canadian approved vaccine and two weeks have elapsed since the second dose of the vaccine was administered to the Individual. It also means having received any subsequent dose, booster or boosters that may be required or recommended by the provincial government and/or public health authorities.MUST PROVIDE PROOF OF VACCINATION prior to job starting. The vaccination record must be official form issued by the Government of OntarioJob Types: Full-time, PermanentBenefits:

• Dental care
• Employee assistance program
• Extended health care
• RRSP match

Schedule:

• Monday to Friday

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