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Customer Service Professional - Jobs in Ladysmith, BC

H&R Block Canada, Inc.
Job LocationLadysmith, BC
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Looking for qualified, energetic, positive team players for Ladysmith, Nanaimo, Parksville & Qualicum.JOB SUMMARYThe Client Service Professional is responsible for ensuring that each client receives the best possible care and attention. This is achieved by greeting/acknowledging each client, identifying his/her needs, and providing prompt and accurate information, while maintaining a pleasant and professional atmosphere.ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Greets and welcomes each client in a cheerful and professional manner
  • Monitors client flow by managing and advising clients of the anticipated wait time and following-up when there are any expected delays.
  • Remains current with other H&R Block products and services in order to provide basic product information to clients. Reads other business publications, as recommended by the District Manager’s instructions. Promotes and provides information on additional tax and financial products, which the company may make available.
  • Answers the incoming calls and emails in a professional manner. Transfers calls to available tax Associates as necessary to fully respond to inquiries or resolve problems.
  • Receives and secures cash, debit/credit card receipts, and balances the cash as part of the mid-day or end-of-the-day closing procedures.
  • Schedules client appointments for the office staff.
  • Assembles client folders as required, maintains confidential/sensitive files, and promptly files completed returns.
  • Maintains privacy, confidentiality, proper office appearance and cleanliness at all times
  • Other duties as assigned.
Work remotely
  • No
Job Types: Full-time, Part-time, SeasonalContract length: 3 monthsPart-time hours: 20-40 per weekSalary: $15.90 per hourSchedule:
  • Day shift
  • Night shift
  • Weekend availability
COVID-19 considerations:To keep our team and clients safe, we have installed plexiglass shields at our front desk, regularly sanitize all surfaces and everyone are required to wear masks at all times.Education:
  • Secondary School (preferred)
Work Location: One locationExpected start date: 2023-02-07Quick Apply
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