Customer Service Team Lead, Connect - Jobs in Lakeside, NS

Job Description

Reports ToCustomer Service ManagerLocationRemoteTypeFull Time, SalaryClosing DateJuly 25th, 2022Company OverviewSysco connects the world to share food and care for one another. Sysco leads from the heart of food and service to deliver the freshest of foods and ideas to restaurants, healthcare and educational facilities, lodging establishments and other customers who prepare meals away from home. Our customers can count on us to deliver on-point products and solutions since only Sysco is the global leader, sitting at the heart of innovation supply, delivery, culinary and more.With over 57,000 associates and a fleet of over 13,000 vehicles, Sysco operates approximately 326 distribution facilities worldwide and serves more than 625,000 customer locations. For fiscal 2021 that ended July 3, 2021, the company generated sales of more than $51 billion.Sysco, one of Canada’s Best Employers 2022, as listed by Forbes, is dedicated to our global corporate social responsibility goals and to creating a diverse and inclusive workplace. We offer our associates the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations.Sysco is more than just a place to work. Our passion for food and our customers has made us the industry leader. To remain on top, we will continue to think bigger, work harder and never give up. Are you ready to drive successFor more information, visit www.sysco.ca or follow us @SyscoCanada at facebook.com/SyscoCanada; twitter.com/SyscoCanada or instagram.com/SyscoCanadaFor a full list of opportunities, visit www.sysco.ca/careersRole:The Team Lead will focus on quality, training, coaching and mentoring within the Customer Service team, perform sales activities, and ensure a high level of customer satisfaction.Role Responsibilities:

• Provide support to CSRs and Customers from remote location
• Participate and/or lead special projects in support of Customer Experience, Training, and Product Knowledge
• Promote continuous learning and development across the team
• Perform Quality Assurance checks through call monitoring and email reviews for the team
• Facilitate daily briefings with the team
• Address customer concerns and inquiries
• Collaborate with internal and external stakeholders to find solutions and opportunities and that support our Customer’s needs
• Support training and onboarding of new associates
• Review daily reporting and seek opportunities to improve or enhance results in collaboration with Manager
• Actively participate in Customer Service events, chats, and meetings
• Attend Regional Sales meetings and participate in other activities as requested
• Process administrative tasks as needed, including: orders, pick-ups, invoice adjustments, couriers, special orders, and samples
• Notify customers and Sales Associates as to substitutions and/or shortages
• Responsible for compliance with all Policies and Standard Operating Procedures (SOPs) comprising Sysco’s Food Safety Program, specific for the assigned role.
• Assist Food Safety Program Manager in ensuring compliance to Sysco’s Food Safety Program that leads to compliance with third party certification and customer requirements.
• Is willing to work safely with minimal environmental impact and understands the importance of reporting all hazards, incidents, and environmental spills immediately to their Supervisor.
• Understands that they play an integral role in their own safety and that of their colleagues and is willing to speak out when hazards are present.
• Perform other duties as assigned.

Qualifications/Skills/Job Requirements:

• Minimum of 2-3 years’ experience in Sales or Customer Service.
• Progressive leadership experience managing a team, with demonstrated ability to lead, coach and motivate others.
• Experience working in a contact/sales environment.
• Completion of post-secondary education in Business Administration, Marketing, Sales, or related field as asset.
• Intermediate proficiency in Microsoft Office including Excel, Word, PowerPoint, Outlook
• Proven effective communication skills with all levels of the organization.
• Strong knowledge of Sysco products with an understanding of Sysco’s operations.
• In-depth knowledge of AS400 and Salesforce.
• Strong computer skills with proficiency in Microsoft Suite
• Ability to work in a constantly changing, fast paced environment.
• Must be detail-oriented, a fast learner, and have the ability to handle multiple tasks.
• Ability to motivate others to grow and continuously improve their customer service skills.
• Ability to deliver and receive feedback to ensure continuous improvement.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as required.

Internal candidates apply via the Career Centre on your HR Portal / ADP Workforce Now.External candidates submit cover letter & resume via www.sysco.ca/careersOur PurposeConnecting the world to share food and care for one anotherOur MissionDelivering success for our customers through industry-leading people, products, and solutionsOur IdentityTogether we define our future of foodservice and supply chainSysco is committed to Employment Equity. Accommodations during the recruitment process are available upon request for candidates with disabilities.Here’s a sample of the many benefits Sysco associates enjoy:Comprehensive Flexible Benefits including Health and Dental, Health Care Spending and Wellness Accounts • Short-Term and Long-Term Disability • Life Insurance • Company Pension Plan • Group RRSP • Employee and Family Assistance • Stock Purchase Plan • Unlimited on-line learning through Sysco Interactive University • Sysco product discounts • Preferred vendor discounts • Associate Resource Groups (*benefits may vary based on location or bargaining unit)Quick Apply

• Terms & Conditions
• New Privacy
• Privacy Center
• Accessibility

For Job Seekers

• Browse Jobs
• Advanced Job Search
• Emplois Quebec

For Employers

• Post a Job

Stay Connected