Market Response Representative - Bilingual - Jobs in Lakeside, NS

Job Description

Reports ToManager, Market ResponseLocationSysco CorporationTypeSalaried, PermanentClosing DateJuly 1, 2022Company OverviewSysco connects the world to share food and care for one another. Sysco leads from the heart of food and service to deliver the freshest of foods and ideas to restaurants, healthcare and educational facilities, lodging establishments and other customers who prepare meals away from home. Our customers can count on us to deliver on-point products and solutions since only Sysco is the global leader, sitting at the heart of innovation supply, delivery, culinary and more.With over 57,000 associates and a fleet of over 13,000 vehicles, Sysco operates approximately 326 distribution facilities worldwide and serves more than 625,000 customer locations. For fiscal 2021 that ended July 3, 2021, the company generated sales of more than $51 billion.Sysco, one of Canada’s Best Employers 2022, as listed by Forbes, is dedicated to our global corporate social responsibility goals and to creating a diverse and inclusive workplace. We offer our associates the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations.Sysco is more than just a place to work. Our passion for food and our customers has made us the industry leader. To remain on top, we will continue to think bigger, work harder and never give up. Are you ready to drive successFor more information, visit www.sysco.ca or follow us @SyscoCanada at facebook.com/SyscoCanada; twitter.com/SyscoCanada or instagram.com/SyscoCanadaFor a full list of opportunities, visit www.sysco.ca/careersRole:The Market Response Representative (MRR) is responsible for responding to inbound customer sales-inquires. They will accurately qualify Sysco’s new business prospects via phone, email and webchat and will complete discovery steps as outlined by leadership. Utilizing an advanced technology stack, each MRR will be responsible for maintaining daily, weekly and monthly KPI’s to drive consistent service levels for our field-based Sales Associates and ensuring incoming customer leads are processed and forwarded to the local operating companies within defined response times is critical. This role will report to the Manager, Sysco Market Response and will be considered a highly visible position within the company. The ability to adapt to a rapidly changing organization and a demonstrated history of customer first priorities are all required traits.Role Responsibilities:

• Quickly engage each inbound lead via phone or email within specified SLA’s
• Qualify leads, resulting in high-quality business opportunities for all Sysco Operating Companies
• Understand and overcome customer objections in an ever-changing competitive landscape
• Provide best-in-class customer service as necessary and appropriate
• Properly document all activity via company CRM and other tools as defined
• Attend all department and team meetings, syncs and 1-1’s
• Conduct regular follow up calls with all leads as required
• Collaborate with management to provide feedback on areas of improvement
• Retain and adhere to all company processes and procedures
• Responsible for compliance with all Policies and Standard Operating Procedures (SOPs) comprising Sysco’s Food Safety Program, specific for the assigned role.
• Assist Food Safety Program Manager in ensuring compliance to Sysco’s Food Safety Program that leads to compliance with third party certification and customer requirements.
• Is willing to work safely with minimal environmental impact and understands the importance of reporting all hazards, incidents, and environmental spills immediately to their Supervisor.
• Understands that they play an integral role in their own safety and that of their colleagues and is willing to speak out when hazards are present.
• Perform other duties as assigned.

Qualifications/Skills/Job Requirements:

• Minimum 1-year-experience in a Customer Service, Call Center or Account Management role, preferably from the restaurant or hospitality industry
• Bilingual in French & English both written and verbal fluency required
• Post-Secondary degree or equivalent relevant work experience
• Basic proficiency in Microsoft Office including Excel, Word, PowerPoint, Outlook
• Working knowledge of power dialer technology (preferred, NOT required)
• Working knowledge of CRM database (Salesforce preferred, NOT required)

Internal candidates apply via the Career Centre on your HR Portal / ADP Workforce Now.External candidates submit cover letter & resume via www.sysco.ca/careersOur PurposeConnecting the world to share food and care for one anotherOur MissionDelivering success for our customers through industry-leading people, products, and solutionsOur IdentityTogether we define our future of foodservice and supply chainSysco is committed to Employment Equity. Accommodations during the recruitment process are available upon request for candidates with disabilities.Here’s a sample of the many benefits Sysco associates enjoy:Comprehensive Flexible Benefits including Health and Dental, Health Care Spending and Wellness Accounts • Short-Term and Long-Term Disability • Life Insurance • Company Pension Plan • Group RRSP • Employee and Family Assistance • Stock Purchase Plan • Maple • Unlimited on-line learning • Sysco product discounts • Preferred vendor discounts • Associate Resource Groups (*benefits may vary based on location or bargaining unit)Quick Apply

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