Supervisor, Permit Centre - Jobs in Lakeside, NS

Job Description

Reference Number: 9055Department: Permit CenterLocation: Lakeside, NSType of Employment: Regular, Full-timeDate Posted: October 27, 2021Nova Scotia Power’s greatest source of energy is our people. In a culture focused on safety, and our customers, we’re committed to providing exceptional energy services to Nova Scotians and rewarding careers to our employees. We’re hiring solution-minded people excited to help us grow into the future. We are currently looking to fill the position of Supervisor, Permit Centre.Accountabilities: The successful candidate will join the Transmission, Distribution & Delivery team of dedicated professionals, whose objective is to exceed our customer’s expectations in delivering reliable and cost-effective energy and services. The Supervisor, Permit Centre is responsible for the management and supervision of a team of 15 frontline Permit Associates. You will be required to lead, support and motivate members of a Permits team who are responsible to provide a positive Permit and Inspections customer experience.Specific responsibilities include:

• Scheduling of Permit Associates
• Performance management of Permit Team members (conducting regular quality and productivity reviews)
• Identifying and supporting training needs of employees and assisting in the development and execution of personal development plans
• Responsible for managing customer escalations and dealing with Electrician’s issues
• Support business initiatives that contribute to customer service and corporate goals
• Participate on process improvement initiatives that include/impact the Permit Center processes
• Work closely and foster relationships with Meter and Inspections Services (MIS), Sackville Resource Management Centre (RMC), MIS Resource Management Centre, Billing, Operational IT, and Customer Care

You will work flexible hours totaling 40 hr/week within an 11 hour, 5 days/week operation. You will be part of a standby rotation for after hours RMC support coordination and you must be available for storm response and after hour emergency service restoration.You will be responsible for your personal safety and that of co-workers, by observing and ensuring compliance with all Occupational Health and Safety Rules and Regulations. You will be accountable for environmental performance as it relates to the environmental management system processes and initiatives.Skills, Capabilities and Experience: Grade 12 education or equivalent with 5 years contact centre and 3 years supervisory experience is required. Preference will be given to those applicants with customer service experience. Knowledge of utility and permit operations would be an asset.You are detail oriented, have strong computer skills, and the ability to multitask. You have strong interpersonal skills, excellent oral and written communication skills. You demonstrate excellent customer service skills for both internal and external customers. You are a high energy, self-starter who enjoys working in a team environment. You have strong analytical, problem solving and organizational skills.At Nova Scotia Power, our employees are our greatest strength. Our Leadership Competencies set standards that advance our business strategy, deliver results for customers, and provide career development for employees. As the ideal candidate, you contribute to a workplace where everybody goes home safe and believe that nothing is more important than the safety and health our employees. You demonstrate integrity with a high standard of work performance for yourself and your team and drive operational excellence for our customers. You encourage your team members to share new ideas and foster a flexible work environment where change is accepted as the norm. You help team members understand how their work relates to business goals and support the growth and development of your team, all while demonstrating respectful inclusive behavior in a productive work environment.In accordance with Emera’s occupational health and safety program and the Emera Vaccine Program, subject to any approved accommodation, all new employees hired or existing employees (applying for new positions), will be required to be fully vaccinated against COVID-19. For clarity, “fully vaccinated” means having the number of doses or combination of doses of a vaccine approved by Health Canada or local public health agencies in the jurisdiction in which they will be employed.Reports to: Manager, Work & Resource AllocationForm of Application: Click the APPLY button at the end of the online job posting. Complete all required information fields, and copy and paste your covering letter and resume into the online form.Salary: Commensurate with qualifications and experience.Must Be Received By: All interested candidates should apply no later than November 11, 2021. Late applications may not receive consideration.Recruitment and Promotion Policy: At Nova Scotia Power we believe that it is powerful when everyone is included. We strongly encourage applications from equity groups who have been historically underrepresented, including members of the visible minority community (especially those from historic African Nova Scotian communities), Indigenous peoples (especially Mi’kmaq), persons with disabilities, and women in non-traditional roles, as well as members of the LGTBQ+ community.If you are selected for an interview and require a specific accommodation, please advise our Talent Acquisition team and we will support you with the recruitment process.Job Type: Full-timeWork Location: Multiple LocationsQuick Apply

• Terms & Conditions
• New Privacy
• Privacy Center
• Accessibility

For Job Seekers

• Browse Jobs
• Advanced Job Search
• Emplois Quebec

For Employers

• Post a Job

Stay Connected