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client support representative - systems - Jobs in Leamington, ON

Job LocationLeamington, ON
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

  • Work Term: Permanent
  • Work Language: English
  • Hours: 40 hours per week
  • Education: College/CEGEP
  • Experience: 5 years or more
  • Work setting
  • Willing to relocate
  • Tasks
  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Supervision
  • 3-4 people
  • Computer and technology knowledge
  • Android
  • Transportation/travel information
  • Willing to travel regularly
  • Willing to travel for extended periods
  • Travel expenses paid by employer
  • Work conditions and physical capabilities
  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Repetitive tasks
  • Handling heavy loads
  • Physically demanding
  • Manual dexterity
  • Attention to detail
  • Ability to distinguish between colours
  • Combination of sitting, standing, walking
  • Standing for extended periods
  • Bending, crouching, kneeling
  • Personal suitability
  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Judgement
  • Organized
  • Team player
  • Health benefits
  • Dental plan
  • Disability benefits
  • Health care plan
  • Long term benefits
  • Group insurance benefits
  • Life insurance
  • Pension plan
  • Registered Education Savings Plan (RESP)
  • Registered Retirement Savings Plan (RRSP)
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