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| Job Location | Leamington, ON |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Full Time |
About Us:AlphaKOR was founded in 1995 and specializes in simplifying information technology to help our customers succeed. We combine these technologies into a managed service to provide our customers with the equivalent of a Fortune 500 IT Department to help drive, accelerate, protect, and future proof their businesses. Our guiding philosophies dictate a balance between creating the ultimate experiences for our customers, our teammates and ourselves. As a multi-award-winning company, we have a proven track record of success through merging the worlds of people, processes, and technology.We offer:Competitive wages and benefitsRRSP matchingMileage reimbursement or use of company vehicle for off-site service workDiscounts on personal computer purchasesIndoor soccer and skating for employees and familiesNumerous networking, community, and social eventsOpportunities for continuous learning, company subsidized training, mentoring, and internal growthPosition Purpose/Summary:This position is based in Leamington Ontario, and will require occasional attendance at the AlphaKOR office in Windsor, after an initial training period in Windsor.Duties and Responsibilities:Provide on-site tier-one technical support for customer issuesCommunicate effectively with the customer's internal staff ensuring an exceptional customer experienceDemonstrate excellent self-management skills by managing loose-ends and task follow-throughPerform timely administration using concise technical writing techniques that provide the customer and internal staff with professional documentationWork with senior staff for advanced-level projects, break-fix and work order implementationsComplete onsite work orders for workstations, printers, servers and connectivity equipmentAct as an on-site assistant for technical project implementationProvide preventative maintenance and break-fix for workstations and printers; RMM and cloud services deploymentPerform post-resolution follow ups with end users and team members as requiredProactively research problem resolution prior to escalationParticipate in after-hours rotationRequired Qualifications:A University level Computer Science degree, or a College level Computer Systems Technology diplomaA minimum of 2-years field experienceStrong written and verbal communication skillsTakes pride in tasks, earns respect through actions, goes beyond job expectations, and is a lifelong learnerIf you are interested in capitalizing on this exciting opportunity with one of Southwestern Ontario's leading technology companies, please submit your resume for consideration.AlphaKOR Group welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.