Customer Care Representative - Jobs in Lloydminster, SK

Job Description

Customer Care RepresentativeWe are currently looking to fill a full-time position for a Customer Care Representative person in our Lloydminster location. NextGen Automation includes a team of highly trained technical sales force as well as customer service team with strong product knowledge, technical aptitude, and a commitment to first-class customer service You would be expected to work alongside a highly trained team to maintain a high level of customer service to our new and existing customer base.Daily responsibilities will include the following: · Manage large amounts of incoming phone calls. · Greet customers warmly and ascertain problem or reason for calling. · Build sustainable relationships and trust with customer accounts through open and interactive communication. · Provide prompt, accurate and courteous responses to customers. · Demonstrates ownership to resolve challenging issues, escalating when necessary. · Assist with scheduling client orders, equipment, and manpower. · Create and issue service invoices. · Provide outstanding technical support for customers. · View inquiries as opportunities to exceed customer expectations. · Respond to telephone and email inquiries from individuals utilizing our online software. · Follow up on customer requests to ensure complete handling of the caller’s inquiry. · Create cases for new features and solutions for our development team to implement.  · Educate and provide training to customers on using various aspects of the software.  · Working with other departments – service team leads and service manager. Qualifications and Skills Required: · A passion for providing exceptional customer service.  · Patience to able to stay calm in an intense environment. · Proven experience in conflict management.  · Strong understanding of customer service best practices.  · Proven aptitude to function within deadlines, while working both independently and as part of a team.  · Strong attention to detail.  · Professional and positive attitude.  Additional Skills that would be an asset would include: · Excellent communication skills (written and verbal). · Excellent documentation skills. · Ability to multitask. · Strong organizational skills. · Adaptability and flexibility to deal with different customers and needs in a brief period.  · Leadership skills Job Type:  Full Time, Hours; Monday –FridaySalary: Depending on Skill Level, please address salary expectation in your cover letter.Education:  Post-secondary diploma an assetLocation:  LloydminsterJob Types: Full-time, PermanentJob Types: Full-time, PermanentSalary: $12.00-$20.00 per hourBenefits:

• Dental care
• Extended health care
• On-site parking
• Paid time off
• RRSP match
• Vision care

Schedule:

• 8 hour shift
• Day shift
• No weekends

Experience:

• customer service: 3 years (preferred)

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