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| Job Location | Lloydminster, SK |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Full Time |
Customer Care RepresentativeJob DescriptionWe are currently looking to fill a full-time position for a Customer Care Representative person in our Lloydminster location. NextGen Automation includes a team of highly trained technical sales force as well as customer service team with strong product knowledge, technical aptitude, and a commitment to first-class customer service You would be expected to work alongside a highly trained team to maintain a high level of customer service to our new and existing customer base.Daily responsibilities will include the following: · Manage large amounts of incoming phone calls.· Greet customers warmly and ascertain problem or reason for calling.· Build sustainable relationships and trust with customer accounts through open and interactive communication.· Provide prompt, accurate and courteous responses to customers.· Demonstrates ownership to resolve challenging issues, escalating when necessary.· Assist with scheduling client orders, equipment, and manpower.· Create and issue service invoices.· Provide outstanding technical support for customers.· View inquiries as opportunities to exceed customer expectations.· Respond to telephone and email inquiries from individuals utilizing our online software.· Follow up on customer requests to ensure complete handling of the caller’s inquiry.· Create cases for new features and solutions for our development team to implement.· Educate and provide training to customers on using various aspects of the software.· Working with other departments – service team leads and service manager.Qualifications and Skills Required: · A passion for providing exceptional customer service.· Patience to able to stay calm in an intense environment.· Proven experience in conflict management.· Strong understanding of customer service best practices.· Proven aptitude to function within deadlines, while working both independently and as part of a team.· Strong attention to detail.· Professional and positive attitude.Additional Skills that would be an asset would include: · Excellent communication skills (written and verbal).· Excellent documentation skills.· Ability to multitask.· Strong organizational skills.· Adaptability and flexibility to deal with different customers and needs in a brief period.· Leadership skillsJob Type: Full-timeSalary: $31,200.00-$52,000.00 per yearBenefits: