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Member Contact Centre Representative - Jobs in Lloydminster, SK

Synergy Credit Union
Job LocationLloydminster, SK
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Are you the person in your team, family or friends’ group that everyone turns to for technology help Do you love working with and helping others Then our role of Member Contact Centre Representative could be the right position for you.What do our Member Contact Centre Representatives do You are the voice to our members calling in seeking assistance and support, helping them with their financial transactions or directing them to an in-house expert. In this role you will support our members through various channels such as phone, live chat, or email.Don’t have banking or credit union experience Not to worry, we have a great training program. This is a great opportunity for the customer service focused professional who has experience in retail, hospitality or related contact centre organizations.Position Overview:

  • Provide omni-channel service and support to our members.
  • Let our members know about the ranges of resources, services, and products we provide.
  • Connect members with our experts for advice.
  • Take the initiative and actively reach out to our members to optimize their experience with us.
  • Assist our members with any trouble-shooting or technology issues.
What you will need for this role:
  • Customer service experience – you’ve provided service to the public either in other banks and credit unions, call-centres, retail or hospitality.
  • You enjoy technology and have solid knowledge of the internet, apps, digital communication tools and can pick up new technologies quickly.
  • Understanding of sales processes, experience with sales goals.
  • A desire to learn – we will teach you everything you need to know.
  • Enjoyment in working with the public – you are a natural at working with others and providing assistance.
We are seeking the best, the daily warrior that conquers whatever is thrown their way. Driven, sharp, and an adaptable communicator. A sense of humour is required.And if it sounds like we expect a lot – we do. We’ve created a member-passionate workplace with an extraordinary culture.Location: Flexible, may work out of any of our current branch locations. Travel may be required for the purposes of training.Hours: Full-time, 37.5 hours weekly. Permanent and temporary positions available. Our Contact Centre hours of operation are currently: Monday to Friday 8:00 a.m. to 8:00 p.m., and Saturday and Sunday 9:00 a.m. to 5:00 p.m. Some STAT hours may be required. Various shifts are scheduled.Wage: Salary Range $42,700 - $64,500/annually. Level 1, 2 & 3 positions available. Placement within the Member Contact Centre Representative position is based on experience.What do we offer
  • Preferred rates on our products and services
  • Benefits and Pension
  • Competitive salary
  • Investment in your professional development
  • Community involvement
If the above describes you, we want to hear from you. Submit your cover letter and resume by end of day on Tuesday, January 17th, referencing competition # 232001 in the subject line.A little more about us: At Synergy, our members are owners who profit when we do and who get a say in how we are run. We also live in the communities we serve. This matters to us. We invest locally by offering sponsorships, donations, and scholarships, and through volunteerism. We connect with groups looking to improve overall financial literacy by providing presentations and tailoring them for educational opportunities – for families, schools, youth groups – you name it. We are proud to serve more than 25,000 members and have reached over $2.16 billion in assets.We were named one of Saskatchewans Top Employer for the 5th consecutive year. This reflects our workplace culture and commitment to building relationships beyond banking with our members, and our team.We thank all applicants in advance for their interest. Only those under consideration will be contacted. The successful applicant will be required to undergo a bonding process that includes a criminal record check and credit check.Synergy Credit Union aspires to have a workforce that is representative of the diversity of our country and encourages applications from everyone.Find out more about us! https://www.youtube.com/user/SynergyCreditUnionwww.synergycu.caJob Type: Full-timeSalary: $42,700.00-$64,500.00 per yearBenefits:
  • Company events
  • Company pension
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • On-site parking
  • Vision care
Schedule:
  • Day shift
  • Evening shift
  • Monday to Friday
  • Weekend availability
Work Location: One locationApplication deadline: 2023-01-17Quick Apply
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