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Reservation Agent - Jobs in Mactier, ON

ClubLink
Job LocationMactier, ON
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Rocky Crest Resort is Hiring!Reporting to the Reservations Manager, you will be responsible for booking incoming communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, fax, email or through a central reservation system for both resorts.Responsibilities:

  • Process reservations by telephone, e- mail central reservation system as well as reservations from the sales office or other resort departments.
  • Respond to inquires by telephone or e-mail as required.
  • Prepare letters of confirmation and process any cancellations and modifications, promptly relaying this information to the front desk.
  • Assist the Reservations manager with observations of trends on guest feedback on rates, packages, amenities, etc.
  • Prepare the list of expected arrivals for the front office; assist with preregistration activities when appropriate.
  • Knowledge of all types of rooms, their location and layout as well as all resort amenities for both properties.
  • Knowledge of all resort packages selling status, rates and amenities.
  • Promote goodwill by beings courteous, friendly, and helpful to guests, managers, and fellow employees.
  • In the off-season assist the Front Desk with Villa arrivals, housekeeping and maintenance as required.
Qualifications:
  • Excellent communication and organization skills
  • Sound Knowledge of MS Office applications, including Word and Excel and property management system
  • Strong computer & typing skills
  • Post-Secondary courses related to hospitality an asset
  • Excellent problem-solving skills
  • Previous experience in resort/hotel room operations is an asset
  • A self-starter and team player
  • Ability to work well independently
This is a year round position.ClubLink is an equal opportunity employer committed to providing an inclusive workplace. Please contact jobs@clublink.ca if a workplace accommodation is needed throughout the selection process. Thank you for your interest in ClubLink.Quick Apply
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