Assistant, Office Manager - Jobs in Montréal, QC

Job Description

Overview:IDEMIA is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity. We are a distributed company leveraging the latest technologies to deliver world-class products in the private and public sectors of finance, telecom, identity, security, retail, sports entertainment, commercial, government, and IoT. We use a variety of technologies and approaches to deliver quality product and services to government agencies and technology companies. IDEMIA is a made up of a group of 14,000 diverse people from different nationalities, speaking over 20 different languages. Together, our solutions impact the everyday lives of citizens and nations. In this ever-changing world, protecting your identity is paramount. Join the team that is ensuring one person- one identity.Responsibilities:Ensure operational excellence on a day-to-day basis, including cash handling, deposit reconciliation and delivery of deposits to financial institutionsCreate and maintain a proactive staffing schedule in order to maximize profitability, productivity and minimize costsEnsure courteous, knowledgeable and efficient service to all customers to maximize 100% customer satisfaction and increase repeat/referral businessImplement and coordinate all processes such as cash controls and documentation to comply with internal audit requirementsEnsure that all team members have required security clearance levelEnsure office is kept clean and organized at all timesDevelop, recommend and implement service and operational effectiveness plans which support the achievement of business/market planRecognize and respond to potential business opportunities and deliver the desired customer experienceConduct technical troubleshooting and escalations for hardware and software issuesPositively impact sales and customer service by providing support, training and development to the teamMaintain awareness of market trends in the industry by understanding forthcoming customer initiative and monitoring what competitors are doingEnforce proper health and safety procedures to ensure a safe environment for staff and customersOversee the maintenance of property and equipment to ensure everything is accounted for and remains in working orderAddress all customer issues by reviewing details relevant to the situation and listening to customer concerns, ensuring that the discussion is calm and under control; develop a solution that meets the customer’s needs in order to maintain the business relationshipAssign, check, coordinate and schedule the work of team members (including leaves, vacation, etc.,); interview prospective new hires; establish work priorities and determine staff requirements; train, manage and motivate the team; plan and follow up operational improvement efforts with them and develop and implement corrective action plans as required; lead regular meeting with his/her teamSupport sales team in their market and sales development efforts to maximize overall growth and profitabilityRecommend and implement procedures/processes that facilitate consistent and efficient operational performanceAssist in the development of marketing and communications strategies to increase client baseReview and approve weekly hours or work of team membersPartner with GIDS Program Manager and Human Resources to handle employee relations matters and concernsEnsure that premises and a quality work environment are maintained by liaising with suppliers, maintaining the inventory of stationery and office supplies, making sure that office equipment is functionalPerform electronic and/or ink and roll fingerprinting services (on-site or mobile) according to the nature of the application and provincial or federal legislative requirementsQualifications:Strong listening skills – ability to identify customer needs and requirementsSelf-directed and able to complete projects without supervision - proven ability to take initiative and identify efficienciesAptitude for lateral reasoning and creative thinkingAbility to speak, read & write fluent in both English & French is essentialIntermediate level in Microsoft office suite