Bilingual CAC Administrator - Jobs in Montréal, QC

Job Description

Build a meaningful careerAt Morneau Shepell, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people’s lives. The extraordinary expertise of a more than 6,000-strong workforce is harnessed to support the employees and families of the organizations we serve. Our innovative programs have a lasting impact on the health, financial security and productivity of 24,000 workplaces.Bilingual Care Access Centre Administrator (CAC Admin)LifeWorks by Morneau ShepellRemote CanadaPermanent, Full TimeLifeWorks by Morneau ShepellLifeWorks supports the total health and well-being of over 35 million lives worldwide with our clinical expertise, global presence and digital well-being platform, LifeWorks by Morneau Shepell. We empower healthier, happier, and more productive employees by combining our award-winning Employee Assistance Program with proactive wellness solutions in a digital ecosystem that helps them prevent and manage issues and concerns about family, health, life, money, and work.As a Global Employee Engagement Platform serving tens of thousands of companies and millions of employees worldwide, LifeWorks by Morneau Shepell uses innovative technology and mobile-first user experience to deliver a Total Wellbeing Solution that people and companies - such as Aviva, Burberry, Walgreens, Expedia, Intel and Nestlé Canada - love to use.Morneau Shepell employees have access to the same high-quality well-being support and resources provided to our customers. We pride ourselves on providing a work environment that inspires innovation, connection and collaboration while also supporting your growth and development both personally and professionally. We value difference-makers, and individuals and teams who bring high energy, passion, and a relentless commitment to excellence to their roles.SummaryThe Bilingual Client Access Centre Administrator (CAC) provides administrative support to Managers, Supervisors and other staff.Responsibilities1. Submit forms as per request including:10%Completion of various forms for the CAC Manager and SupervisorsCompletion of monthly expenses for CAC Manager2. Coordinate and assist with special events within the CAC 5%Coordinate client site visits.Liaison between Social Committee and Management3. Track and maintain various documents and trackers 25%Track and record vacations for staff and supervisorsFTE counts, Attrition rate, New Hire Tracking, Absence reports and Job Requisitions within the CAC.4. Manage new hire employee set up & termination process, 15%IT set-up formKey pass maintenanceHeadset maintenanceUpdate internal staff directoryCreation or Termination of employee accounts5. Coordinate meetings and projects.10%Create agenda, take minutes, and follow up to action items.Schedule and attendance6. Maintain and order supplies for CAC 2%Regular maintenance of photocopy machines in the CACTrack, monitor, and order supplies for the CAC.Manage office maintenance requests.Ordering and tracking hardware for the CAC7. Organize mail on a daily basis (internal and external) 1%8. Manage and maintain the CAC Portal, and other portals as required.2%9. Primary key holder for the CAC, responsible for securing and providing access to locked areas of CAC. 1%10. Create communications 3%11. Maintenance of Disaster Recovery materials 5%12. Liaison with facilities and building security 5%13. E-learning Maintenance 10%Activation and deactivationSetup New Hire with Introductory courses and “How to” courseRegular MaintenancePulling Reports14. Other duties as assigned 6%Succeeding as a Bilingual CAC Administrator will require the following core qualifications and skillsEducation:Post secondary educationExperience:Preferably 2 years Administrative and/or Call Center experienceKnowledge/Skills:Must be bilingual in English and French (verbal and written)Ability to multi-taskStrong communication skillsGood decision making and interpersonal skillsExcellent computer skills (Microsoft Office Suite)Highly organized and efficientJob Grade: MS1Fulfilling work that mattersMorneau Shepell is in the business of helping organizations help their people and in the process, we strive to elevate ours.We're always looking for talented professionals and strategic leaders looking to make a difference in the lives of the people we serve.We appreciate the interest of every applicant; however, we contact only those selected for an interview.At Morneau Shepell, we are committed to putting our people first. Our priority is to optimize the health and productivity of our people. In light of COVID-19, our company continues to monitor the global situation and following local guidance in each of our communities to ensure the health and wellbeing of our employees. Safety is our highest priority, and while the goal is to ultimately return to the office, we are currently working remotely and are connecting with candidates through virtual interviews, recruitment events, and information sessions. We are excited to connect with you virtually, and look forward to receiving your application.