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Bilingual Claim Administrator - Jobs in Montréal, QC

THE EMPIRE LIFE INS. CO
Job LocationMontréal, QC
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Claims AdministratorWhy you’ll love this roleYou will be part of a dynamic team of dedicated Claim professionals who take pride in providing superior service to our clients in their time of loss. You will receive one on one training and be able to expand your existing insurance knowledge to a wide variety of claim types and situations.The Claim Administrator supports team members through timely and efficient administration of claim processes by setting up new claims and managing the workflow to support the Retail Claims team.This role offers a mix of in office and remote work.What you’ll be working on

  • Ensuring the timely set up of claims, including terminating policy records on multiple administrative systems, creating worksheets and assigning claims to the appropriate work queues.
  • Supporting the Claims Assessors by establishing contact with business partners and claimants, providing information, communicating ongoing claim status updates and answering enquiries.
  • Prompt and appropriate action in support of workflow for the team within established service standards.
  • Managing the group mailbox and responding to incoming enquiries.
  • Providing information about new claims setup to reinsurance partners.
  • Preparing memos and correspondence as requested by team members.
  • Sorting and distribute team mail and set up holding files for original documents. Ensure cheque requests are approved appropriately based on signing authorities, cheques are picked up and mailed on a daily basis.
  • Performing daily balancing on a rotating basis.
  • Performing month end account reconciliations.
  • Assessing Express life claims and following up on already approved total disability claims.
What you’ll need to have
  • Working towards LOMA ALMI and/or ACS designation
  • 3+ years work experience in an office setting
  • Knowledge of word processing, spreadsheet, and database computer software
It would be nice for you to haveBilingualism (English/French) would be considered an assetCompletion of a college diploma with courses in business communication, word processing as well as database management and spreadsheets would be an assetCompletion of a medical terminology or billing course would be an assetInsurance related courses are an assetKnowledge of Retail insurance business operations would be an assetPrevious experience using E-Capsil, C-Capsil, Ingenium and OnBase is preferredBeyond the salaryFor regular full-time positions, Empire Life offers a competitive salary and comprehensive benefits package including:
  • Benefits plan
  • Pension plan
  • Social club
  • Learning & development
  • Current career opportunities
  • Career choices
Get to know usWe’re one of the top 10 life insurance companies in Canada and offer an environment that encourages the pursuit of personal and professional success. At the heart of that success is our focus on customers; we provide protection and financial security for Canadians—with a personal touch.We acknowledge and reward talent, and support our employees in achieving and exceeding individual and organizational goals. Our goal is to make Empire Life a great place to work, learn and grow, where people can be their true selves, feel they belong and have equal opportunity for growth in their careers. We’re also committed to supporting an inclusive workplace that values diversity.If you’re looking for an exciting opportunity and the chance to build a career in an innovative and dynamic organization, submit your resume by clicking on Apply.Empire Life is committed to providing equal access to employment. Empire Life welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format please contact recruitment@empire.caQuick Apply
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