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Bilingual Fraud Agent - Montreal - Jobs in Montréal, QC

RBC
Job LocationMontréal, QC
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

What is the opportunityYou will supports the Canadian Banking Operations fraud management team in protecting shareholder’s interest by minimizing fraud losses. You will analyze and investigate client applications for credit cards and ensure operational risk/loss is mitigated and negative client impact and experience is kept to a minimum.What will you do

  • Analyze and mitigate risk for credit card applications and Online Account Opening alerts.
  • Contact clients Inbound and Outbound for verification of received files.
  • Use analytical capabilities to detect evolving fraud trends and take action of potential fraudulent applications.
  • Require continual adaptation to ensure quick resolution of identified issues/gaps.
What you need to succeedMust- have:
  • At least 12 months experience in a client service or fraud related environment
  • Bilingual in French and English, at a professional level in both languages
  • Ability to confidently take on a high workload, while prioritizing and multitasking with a commitment to delivering superior client experience
  • Proven interpersonal communication and problem resolution skills
  • Schedule: Tuesday to Friday 12:00pm to 20:00, Saturday 09:00am to 17:00
Nice-to-have:
  • Fraud related experience
  • Knowledge of RBC’s fraud applications
  • Experience using originate-CCAS, TS2, Camps, IRIS, Citadel, Certapay, Resolve
  • Ability to navigate between multiple windows-based application systems
What’s in it for youWe thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
  • A comprehensive Total Rewards Program including bonuses and flexible benefits
  • Exposure to strong mentorship and leadership examples
  • Ability to make a difference and lasting impact
  • Continued career advancement opportunities
RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager.RBC requires as a condition of employment that all successful candidates in the United States and Canada be fully vaccinated against COVID-19 prior to their start date, and may require proof of the same. Reasonable accommodation is available where required by law.JOB SUMMARYCity: MontrealAddress: 7101 Ave Du ParcWork Hours/Week: 37.5Work Environment: Call CentreEmployment Type: PermanentCareer Level: Experienced Hire/ProfessionalPay Type: SalariedPosition Level: PL11Required Travel(%): 0Exempt/Non-Exempt: N/APeople Manager: NoApplication Deadline: 02/11/2022Req ID: 438792Quick Apply
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