Change and Release Analyst - Jobs in Montréal, QC

Job Description

Company DescriptionTalan Canada is growing and looking to strengthen its team with a Change and Release Analyst for the Montreal office, who will be interested in working with clients from multiple industries.Talan is a consulting firm specializing in digital innovation and transformation. For over 20 years, Talan has been advising, supporting, and implementing transformation projects for businesses and public authorities, in France and abroad. With operations on five continents and nearly 4,000 consultants, the group anticipates profits of 400 million euros in 2022 and expects a turnover of 1 billion euros by 2024. The group places innovation at the heart of its development strategy and is involved in areas of technological change affecting major corporations, such as Big Data, the Internet of Things, Blockchain, and Artificial Intelligence.Job Description

• Supporting the execution and improvement of ITIL-based Service Management processes (including but not limited to Release, Problem, Incident and Configuration Management), providing progress reports and assisting the deployment of IT Service Management tools.
• Assist in the coordination of project delivery within the Service Management department.
• Provide support on day-to-day operations supporting Release, Problem, and Crisis processes
• Execute monitoring and auditing of processes, produce performance and exceptions dashboards to support organizational roles and strategies.
• Maintain an efficient interface between infrastructure and business entities within the IT department.
• Act as one of point of contact for Service Management matters with IT departments in Americas, Europe and Asia.
• Support the coordination of activities during the Week-ends and holidays.
• Support the coordination of disaster recovery tests
• Manage impromptu user requests with a certain autonomy
• Provide a comprehensive day to day report for the manager

Qualifications

• The ideal candidate will have at least 5 years experience as change manager in complex IT environment
• Strong understanding of Development cycles: SDLC, Agile, Continuous delivery
• Change and Release Management
• Analytical and organizational skills
• Experience of Production (RTB) or CTB Project (CTB) delivery
• Must be a self-starter who is comfortable working with rapidly changing priorities, must be able to handle multiple deliverables simultaneously.
• Must be able to interact with a variety of global teams – support, infrastructure, development.
• Excellent interpersonal and rapport building skills, working across multiple stakeholders and functions
• Excellent written and verbal communication skills
• Rigorous, Dynamic, detail oriented, fast learning capacity and able to work in a high pressure environment

Technical Skills:

• Ability to script using VBA
• SQL
• Knowledge on MS office (PowerPoint, Excel and Word)
• ITIL v3 Foundation Certified

Desired / Plus:

• Sig Sigma belt
• PMP certification
• Bachelor’s Degree in Computer Science or equivalent
• Bilingual French & English

Additional InformationFor this position, candidates must be in the Montreal Metropolitan Area or be willing to relocated from anywhere in Canada and possess a valid work permit.Joining Talan also means:

• Join an international group of IT Consulting Service, committed to the digital transformation of its customers for 20 years.
• Join a Canadian group with more than 100 consultants, working in an agile and pragmatic way with large companies (Finance, Insurance, Telecommunications, Services, Distribution, Public sector) by combining consulting services / technological expertise / innovation / ability to deliver and deploy projects
• Join dynamic teams, where the role of the employee is at the center of attention, with the desire to create spaces allowing everyone to flourish
• Have the opportunity to access the different communities to contribute to development and to innovate, all with a strong team spirit and entrepreneurship

Talan is a great playground, its up to you!Quick Apply

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