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Client Associate - Jobs in Montréal, QC

Distributel
Job LocationMontréal, QC
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Since 1988, Distributel connects Canadians to the people, passion, and priorities that matter. By constantly challenging ourselves to simplify, add utility, and humanize the ways people do business with us, we will create a valuable experience for our customers in every way.Join an award-winning organization in its mission to provide a true alternative to Canadian consumers!LOCATIONS:

  • Edmundston, NB
ABOUT THE OPPORTUNITY:The Client Associate main responsibility will be attempting to retain residential and business customers who wish or are thinking of switching service providers. You will provide excellent customer service and resolve any outstanding issues in view to ultimately save the customers business.KEY RESPONSIBILITIES:
  • Answer calls from customers with a focus at keeping their business
  • Address any customer issues by listening, analyzing, and finding a mutually beneficial resolution
  • Process existing clients’ requests, providing account & product support by telephone or by email.
  • Provide feedback on any meaningful issues that can help in enhancing the customer’s experience
  • Follow priorities and escalated issues in accordance with existing procedures
  • Serve as a senior specialist within the call center and a good resource for others, demonstrating strong work ethic and great judgement skills
  • Utilize Retention tools and plans with good judgment & within the guidelines to ultimately retain the customer
  • Perform clerical/post call processing tasks associated with incoming calls
  • Contribute to effective cost and risk control through productivity and adherence to company standards
SKILLS AND QUALIFICATIONS:
  • Bilingual (English & French)
  • Motivated and determined
  • Strong problem-solving skills
  • Ability to negotiate & persuade
  • Passionate about providing excellent customer service
    • Proficiency with computer tools (Microsoft Office)
  • Effective writing skills (English & French)
  • Ability to multi-task
  • Core Competencies: Customer Focus; Teamwork; Communication; Accountability; Innovation
EDUCATION AND TRAINING
  • Education: High School or equivalent
  • 1 year of sales and/or customer service experience
HERE’S WHAT’S IN IT FOR YOU:Experience a wealth of opportunities that only a growing company can offer by joining a dynamic team that’s vigilantly working together towards reshaping the telecommunications landscape.
  • The heart and soul of our compensation program is built from the foundation of our vision, mission and values.
  • Industry-leading Corporate Medical and Dental benefits program, in addition to many other perks that make Distributel a great place to work.
  • RRSP contributions.
  • We promote work-life balance with generous PTO.
  • We provide a great work environment with organized social events.
  • You’ll have opportunities for growth & development.
  • We have great downtown locations and amazing people.
Distributel connects Canadians to the people, passion, and priorities that matter. Join us in our mission to provide a true alternative to Canadian consumers!Diversity and inclusion are important at Distributel. We appreciate the uniqueness of all individuals and believe that our differences are what make us stronger. Distributel is committed to providing a workplace that ensures equal opportunities, development, and advancement for all.WHAT HAPPENS AFTER YOU SUBMIT YOUR APPLICATIONYour application is placed in our candidate pool. When there are job openings, a search will be conducted in the candidate pool. If your application matches the manager’s search criteria, you may be contacted for a pre-screen interview.Due to high volumes of applications and to ensure a fair selection process, a random selection of applicants meeting all criteria for a job may be used, therefore not all applicants who submit an application will be contacted.Diversity and inclusion are important at Distributel. We appreciate the uniqueness of all individuals and believe that our differences are what make us stronger. Distributel is committed to providing a work workplace that ensures equal opportunities, development, and advancement for all current and future employees.Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or recruitment@distributel.ca.COVID-19 CONSIDERATIONS:We are accepting applications and conducting telephone/video interviews. To ensure the safety of our staff we are following all Public Health Safety requirements. Social Distancing is mandatory.U7n4MBw2YYQuick Apply
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