Consultant - Technical Support Analyst - Jobs in Montréal, QC

Job Description

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.Are you the one we are looking forInviting applications for the role of Consultant - Technical Support AnalystIn this role, you will be responsible to build solutions and deep knowledge of the latest technology interventions to optimize the support operations, and should have an end-to-end understanding of business use cases, to transform them into an effective and strategic solution. Work with business people to have a real time understanding of business problem and, build the solution, which really fits into needs.ResponsibilitiesMonitor and respond to user-reported issues as well as infrastructure alerts promptly and professionally; ensure issues are tracked through to resolution.Manage proactive ready-for-business checks, identify and fix gaps, respond promptly to failures.Ensure efficient incident management, ensuring accurate communication to impacted groups and timely resolution.Facilitate root cause investigations and manage the implementation of corrective and preventative measures.Partner with development teams to drive stability, operational excellence, and a culture of efficiency.Ensure team knowledge is current and forward-looking.Respond to regulatory and compliance issues with urgency.Liaise with external technology vendors and exchanges to coordinate changes and resolve connectivity and market data issues.Review, execute, and verify production changes in strict accordance with procedures defined in change documentsTake an active role in planned technology events, i.e. business continuity tests, ensuring recovery procedures are accurate and complete.Leverage tools and resources available within the firm to simplify, automate, or eliminate inefficienciesQualifications we seek in youMinimum qualificationsBE/B Tech/M Tech/MCAExcellent written and verbal communication skillsPreferred qualificationsFamiliarity with job scheduling tools (Autosys) and version control tools (Perforce/Clear Case)Strong understanding of server, storage, MQ, and application technologies (Java, shell scripting)Thorough understanding of grid computing concepts and the use of Hadoop/clouderaProficiency with Linux Strong SQL databases experience such as Sybase, DB2, Oracle, able to search log files and compose SQL queries.Network diagnostic skills and experience with networks and real time messaging technologies (multicast, TCP/IP, UDP, SNMP)Strong scripting skills, like Perl, Python, or UNIX shell.Able to troubleshoot, problem solver, analyticalExcellent spoken and written English communication skills.Bachelors degree in Computer Science or related field from an accredited college or universityAble to work in a global teamExperience providing application support for mission-critical applicationsUnderstanding of electronic and/or algorithmic trading systemsExperience with Market Data providers (i.e. Reuters, Bloomberg) and related conceptsGood working knowledge of trading and risk management business conceptsITIL v3 CertificationGenpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, client focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.JobConsultantPrimary LocationCA-Montreal Canada - VirtualEducation LevelBachelors / Graduation / EquivalentJob PostingSep 7, 2021, 1:07:07 PMUnposting DateNov 6, 2021, 1:29:00 PMMaster Skills ListConsultingJob CategoryFull TimeQuick Apply

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