Customer Representative - Jobs in Montréal, QC

Job Description

Marsh is a global leader in insurance broking and risk management. In more than 130 countries, our experts in every facet of risk and across industries help clients to anticipate, quantify, and more fully understand the range of risks they face. In today’s increasingly uncertain global business environment, Marsh helps clients to thrive and survive.Marsh is seeking candidates for the following position based in the Montreal office:Client RepresentativeWhat can you expectThis role consists of contributing to revenue retention and revenue growth by assisting in the implementation of insurance solutions that meet clients’ needs. The individual will provide support to clients and client facing professionals within the team.The candidate will be responsible for proactively and comprehensively responding to client needs and supporting opportunities development initiatives from both an internal and an external perspective.What is in it for youMarsh Canada offers competitive employee benefits and a thriving culture to bring your authentic self to workA company with a strong Brand and strong results to matchCulture of internal mobility, collaboration and valued partnership with HR from the business.Employee Resource Groups which provide access to leaders, relevant volunteer and mentoring opportunities and interactions with counterparts in industry groups and client organizations.Competitive pay (salary and bonus potential), Full benefits package – starting day one (medical, dental, vision, STI/LTI, life insurance, RSP (Retirement Savings Plan or TSFA (tax free savings account.) (regional specificity required)Generous Parental Leave and Tuition Reimbursement plan per year and participation in our Employee Stock Purchase Plan (regional specificity required)Entitled to 3 weeks of vacation, 2 personal days, 3 floating holidays, time off to give back to your community, 10 sick days, and nine company holidays (with early dismissal).Multiple medical, dental, and vision plans with choices to fit all needs and budgetsBenefits coverage starting Day 1We will count on you to:Collect and analyse the client’s underwriting information on an annual basisMeet specific project-related underwriting and information needsReview and advise on contractual risksAdvise clients on the choice of guarantees and coverages required and inform them of the terms and conditions of insurance contractsPresent and negotiate underwriting terms with various insurers in order to obtain appropriate conditions for the risks assessed and in accordance with the placement strategyAnalyze proposals for terms and conditions received and prepare evaluation and comparison reportsPromptly manage the issuance of cover notes, certificates and invoices associated with services renderedPrepare the breakdown of premiums for tax purposes, if applicablePrepare transmittal letters to clients according to the professional standards established by the companyFollow up rigorously on accounts receivableCheck insurance policies to ensure accuracy and promptly coordinate necessary amendments, if applicablePrepare and send documents promptly to clientsPrepare the claims notices and report them in accordance with established internal proceduresRespond to client-specific questions and requests for documentsStrictly adhere to the company’s professional standards, including client servicing, information logging and managementEstablish and maintain professional interpersonal relationships with the entire Marsh team to enhance the client experience and increase cross-selling opportunitiesMobilize the appropriate practice and resources from the company and its subsidiaries to provide the best services to all clientsParticipate in the management and development of the knowledge of the company and its subsidiariesWhat you need to have:A diploma of college studies (DCS) or an attestation of collegial studies in insurance. Holding a bachelor’s degree is an asset.1-2 years of experience (at a minimum) in the field of commercial damage insuranceA license in good standing issued by the Autorité des marchés financiers in commercial damage insuranceAn impeccable ethical senseA keen sense of business and general commercial management (finance and administration)A good ability to efficiently resolve issuesA calm temperament that responds well to emergency situationsExcellent communication skills (verbal and written) in both English and FrenchWhat makes you stand out:Excellent control of priorities managementStrong interpersonal skills enabling positive interactions with employees, management and clientsA profound sense of work organization and rigorous adherence to deadlinesA profound sense of team spiritAn ability to adapt to change and a willingness to question the status quo in order to improve the work environmentExcellent computer skills including proficiency in the Microsoft Office suiteIn accordance with applicable legislation, Mercer will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individual’s particular restrictions and limitations. If you require a specific accommodation because of a disability or medical need please contact TANA@mmc.com.Marsh is the world’s leading insurance broker and risk adviser. With over 35,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue approaching US $17 billion and 76,000 colleagues worldwide, MMC helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. Follow Marsh on Twitter @MarshGlobal; LinkedIn; Facebook; and YouTube, or subscribe to BRINK.Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, gender identity or any other characteristic protected by applicable law.#LI-FP2