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Customer Service Representative - Jobs in Montréal, QC

Fusion BPO Services
Job LocationMontréal, QC
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Our work-from-home program offers all the stability and professionalism of our call centers, named among the top outsources in the industry. We provide a base hourly wage, extensive paid training and coaching and the same benefits as working in our offices.If you have a passion for making a difference, then Fusion BPO is the place for you!If you are competitive and performance driven, then you will want to join our team.The Entry-Level Inbound Customer Service Representatives Day To Day

  • Answering the customer care calls for any customers who may be looking for a refund and general information.
  • Provide real-time updates to customers and document any actions taken. As well as performing follow-up tasks via email.
  • Transferring or reassigning tickets to appropriate departments for issues with specific needs
  • Work with the team to achieve specific call center goals in our pursuit to provide world-class customer care.
The Entry-Level Inbound Customer Service Representative Requirements
  • Dynamic and able to work in a team setting as well as independently.
  • Excellent English Skills (verbally and written).
  • Strong typing and grammar skills.
  • Knowledge of basic computer tools.
  • Ability to multi-task.
  • Punctual with a sense of responsibility.
Training:
  • Brand and Product training as well as Softskills and system navigation
The Entry-Level Inbound Customer Service Representative Position Offers
  • Easy work with a great team!
  • Low stress environment
  • Permanent positions
  • Possibilities for growth within our team.
  • Paid training
  • Friendly staff
  • Continuous training and coaching.
  • A warm and supporting environment
Work At Home System Requirements
  • PC running Windows Vista, Windows 7, Windows 8, Windows 8.1 or Windows 10
  • Minimum 1 GB free hard drive disk space
  • Minimum 2 GB RAM
  • 2.0 GHz Dual Core Processor required
  • Monitor with a minimum screen resolution of 1024×768
  • Antivirus software installed and updated
  • Firewall installed and operating or Windows Firewall turned on
  • Windows up to date with security patches
  • Internet Explorer 8 or above
  • High-speed internet service 1Mbps upload and download speed
  • USB headset
If a dynamic and encouraging environment is what you are looking for, please send us your resume and please mention Job Offer: “ Entry-Level Inbound Customer Service Representative ” along with a short cover letter indicating why you would be considered a good candidate.Job Types: Full-time, PermanentSalary: From $15.00 per hourBenefits:
  • Dental care
  • Extended health care
  • Vision care
Schedule:
  • 8 hour shift
  • Monday to Friday
Ability to commute/relocate:
  • Montréal, QC: reliably commute or plan to relocate before starting work (preferred)
Education:
  • Secondary School (preferred)
Experience:
  • customer service: 2 years (preferred)
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