Hirejobs Canada
Register
Auckland Jobs
Canterbury Jobs
Northland Jobs
Otago Jobs
Southland Jobs
Tasman Jobs
Wellington Jobs
West Coast Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Customer Success Manager - ShareGate - Jobs in Montréal, QC

GSOFT
Job LocationMontréal, QC
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Company DescriptionAt GSoft, we design simple software that helps cultivate the potential of organizations. With our products, we have the privilege of helping tens of thousands of companies improve the way they work. Thats what drives us every day: the opportunity to shape the organization of tomorrow. Weve been doing it since 2006 in the world of Cloud and HR technologies with our two flagship products, ShareGate and Officevibe, and its paying off. Today, we count on the trust of customers in more than 100 countries.Job DescriptionThis role is for our line of ShareGate products.ShareGate, what is itShareGate is a simple suite of products specifically designed to help businesses access, adopt, manage, and optimize the Office 365 platform. ShareGate empowers IT professionals, to get even more from Microsoft Cloud technology, ensuring a better structured, more efficiently organized workflow.In concrete terms, this is what it looks likeYour main challenge will be to understand our clients desired outcomes through the continuous collection and analysis of data and user feedback. You will then use this information to transform it into strategies to ensure successful onboarding and retention. You will be involved in every step of the customer journey, from onboarding to customer advocacy.Responsibilities

  • Understand our clients desired outcomes by analyzing their project objectives early in their journey
  • Develop initiatives to continuously gather customer feedback on their various desired outcomes while measuring the status of our customers projects
  • Evaluate the level of customer engagement with the ShareGate solution and provide feedback to other teams regarding product and service improvements
  • Provide insight to customers to ensure they are making the best use of ShareGate to ensure proper product adoption and education at the right time in the customer journey
  • Work closely with account managers to support renewals and expansion opportunities
  • Maintain a deep understanding of our solutions to share best practices with our customers while considering their unique business needs
The team you’ll be joiningThe customer experience team has 5 passionate CSMs and Onboarding Specialists who are committed to helping customers achieve their goals.Qualifications
  • Solid experience in client management (high touch and/or tech touch)
  • Experience in internal cross-team project management
  • Experience in a customer success team
  • Technical knowledge of the Microsoft 365 environment, an asset.
Tools we use: Gainsight, Teams, MiroAdditional InformationAt GSoft, we build together, we trust each other, and we support each other in success or failure. You will be able to express yourself, evolve and develop your creativity in an environment that will adapt to your daily life and your needs.We strive to create a healthy and inclusive work environment. This is everyone’s business.Our Candidate Experience Flow at GSoft: Phone Screen - Virtual Interview using Microsoft Teams - Work Sample - Job OfferWe are looking forward to getting to know you!Location: 1751 Rue Richardson, Montréal, QCJob Type: Full-timeQuick Apply
  • Terms & Conditions
  • New Privacy
  • Privacy Center
  • Accessibility
For Job Seekers
  • Browse Jobs
  • Advanced Job Search
  • Emplois Quebec
For Employers
  • Post a Job
Stay Connected

APPLY NOW

Customer Success Manager - ShareGate Related Jobs

© 2021 HireJobsCanada All Rights Reserved