DevOps Analyst - Scripting and Automation Application Support - Jobs in Montréal, QC

Job Description

ResponsibilitiesPrimary tasks related to Production Support Analyst role include but are not limited to:Provide timely resolution of functional and technical issues and report incidents to the appropriate chain of command. End user community includes FO, MO, Product Controls, and Risk.Troubleshoot functional issues in a complex financial environment, with various applications and architecture regionally and/or globally. Multi-tasking environment.Provide functional and technical expertise to produce and promote maintainable and quality solutions. Includes documenting system requirements and documentation of support run book.Communicate with users regarding application outages.Liaise with development teams in Bangalore, New York, and Paris.Help configure setup as requested by users and monitor platforms.Understand regulatory environment and constraints.Perform post-rollout testing of new releases (quality assurance).Handle queries and one-off data research requests from users.Respond to end users within timeframe dictated by the severity of the problem, and document and track (case histories, issues, and action steps) the response.Research technical processes using sources such as error logs and product technical documentation; and identify solutions to resolve problems or improve efficiency.Respect internal IT norms, standards, and processes.Timely reporting of production and project status to client and IT management.Effective and efficient oral and written communication to various audiences at appropriate levels.Partner with development teams (NY/Paris) on release management.Partner with the Global support teams (Paris/Asia) to ensure quality support to our end users.Effectively manage the Client Relationship with the end user community.Profile requiredCompetenciesExperience in application supportKnowledge of market Risk Management in Finance (Risk Analysis, VaR, SVaR, PnL, Liquidity)Knowledge of pricing of Equity and Derivatives products (Options, ELS, Futures, …)Experience working with relational databasesGood ability to analyze, solve and monitor problemsGood organizational and priority skills and ability to manage multiple tasks simultaneouslyFRM and/or ITIL Certification a plusTechnical Skills2+ years SQL (SQL Server, Oracle …)2+ years Unix, Linux server environment2+ years of scripting and automationKnowledge in Programming (Python, Shell, Java) a plusEducationBachelor of Computers Science or other related university degreeLanguages RequiredBilingual English/FrenchBusiness insightSociete Generale is one of the leading European financial services groups. Based on a diversified and integrated banking model, the Group combines financial strength and proven expertise in innovation with a strategy of sustainable growth, aiming to be the trusted partner for its clients, committed to the positive transformations of society and the economy.Societe Generale opened its Canadian headquarters in Montreal in 1974 to offer its financial services to corporations, financial institutions and governments. The Toronto and Calgary offices were opened in 1978 and 2006 respectively.We now employ over four hundred people both in the traditional banking sector (investment banking, funds and trading activities) and in the field of information technology, with the opening of our SG Montreal Solutions Centre subsidiary which, thanks to its geographical location and its cultural diversity, provides computer support and development for the New York and Paris teams.We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.Reference: 21000GF2Entity: SG CIBStarting date: 2021/06/28Publication date: 2021/05/21