IT Deskside Support Technician - Montreal, QC - Jobs in Montréal, QC

Job Description

The Deskside Support position provides dedicated/onsite office support or remote office support as needed. For offices requiring a dedicated/onsite technician, a tech is assigned to be onsite and provides the skills listed below to the end-users based at that office. For offices that require a remote technician, a tech is assigned and provides the skills listed below to the end-users based at that office. However, the tech is not physically located at that office.ESSENTIAL DUTIES & RESPONSIBILITIES:Deskside support services include the following:Installation, maintenance, diagnosis, and repair of vendor products (IMAC services)Includes hardware and operating systems troubleshooting supportIncludes software support from key vendors (Microsoft, Adobe, etc.)Will ensure the proper team (Server, Network, Telecom, and Messaging) is aware of and acting on any problem causing deskside issuesAdherence to established Company-IT support processes and service proceduresWill ensure Company-IT policies are being followed on supported devicesResponsible for asset and inventory tracking for all Company/Client equipment on siteEnsures customer satisfaction by advising customers of configuration and environmental factors which may impact product and system performanceResponsible for issue tracking and resolution of tickets within the client SLA. Must manage ticket workflow and obtain/maintain high client satisfaction RatingsParticipate in corporate projects as assignedWill act as liaison to the IT organizationRequirementsSound like you Before you apply, this is what we are looking for:REQUIRED QUALIFICATIONS:Bilingual: English/FrenchHave 5 to 7 years of experience working in a corporate business officeDemonstrate problem determination and resolution of desktop hardware and software issues through the effective use of available technical resources or IT Vendor provided roleStrong client communication skills - will need to be able to support executives through general end-users.Technical knowledge of the supported platforms as well as a working knowledge of hardwareWin7/Win10 OS supportMacOS X SupportOffice 2016 SupportEmail flow support from Microsoft O365 to all Client provided devicesEnd-to-end tablet support, such as Microsoft Surface, iPad, and Android devicesMobile device support, including (Android and iPhone) smartphonesLocation:Onsite - Montreal, QC - Canada H3B 2C6This is a long-term positionMBIs COMMITMENT TO YOU:Our job is to showcase our talented, professional candidates to globally recognized organizations where work/life balance is second to none! Our expert candidates solve the worlds problems-from every day to the epic, from the mundane to the monumental.MBIs CORE:MBIs foundation is built upon our commitment and passion for finding the best IT talent in the world and for matching that talent to our customer needs. MBI attracts highly skilled, quality people, and we expect a high level of commitment from all our team members to deliver quality work.Sound like you Before you apply, this is what we are looking for: REQUIRED QUALIFICATIONS: Have 5 to 7 years of experience working in a corporate business office Demonstrate problem determination and resolution of desktop hardware and software issues through the effective use of available technical resources or IT Vendor provided role Strong client communication skills -- will need to be able to support executives through general end-users. Technical knowledge of the supported platforms as well as a working knowledge of hardware Win7/Win10 OS support MacOS X Support Office 2016 Support Email flow support from Microsoft O365 to all Client provided devices End-to-end tablet support, such as Microsoft Surface, iPad, and Android devices Mobile device support, including (Android and iPhone) smartphones Location: Onsite - Montreal, QC - Canada H3B 2C6 This is a long-term position MBIs COMMITMENT TO YOU: Our job is to showcase our talented, professional candidates to globally recognized organizations where work/life balance is second to none! Our expert candidates solve the worlds problems--from every day to the epic, from the mundane to the monumental. MBIs CORE: MBIs foundation is built upon our commitment and passion for finding the best IT talent in the world and for matching that talent to our customer needs. MBI attracts highly skilled, quality people, and we expect a high level of commitment from all our team members to deliver quality work.Quick Apply

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