Ocean Export Agent - Jobs in Montréal, QC

Job Description

Company Description“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors FounderGlobal supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.Organic Growth – Expeditors promotes from within. As a shining example, our CEO started as an entry level employee in our San Francisco office 31 years ago.15,000 trained professionals250+ locations worldwideFortune 500Globally unified systemsJob DescriptionEnsure timely and accurate movement of freight and information, while providing an exceptional customer service within the Ocean Export Department.KEY RESPONSIBILITIES:Ensure smooth and timely freight process flowEnsure accurate and timely data entry into our operational systemTrack and Trace Ocean Export Files and reportingUse Global Ocean Export Monitor on a daily basis.Ensure documents are timely sent and Shipping notices communicated to overseas and customersEnsure accurate and timely client and vendors billing.Interact with our customers in arranging their international shipments, meeting customer service standards.Contribute to maintain good relationships with suppliers (Ocean carriers, trucking companies and others involved).Meet compliance at all times to regulations internal and external in accordance with government regulations.Understand department process flow, and looking for best practices to improve operational efficiency and productivityEnsure all customers standard operating procedures in place and updated in Customer SOPMeet KPI standards in accordance with the Company’s proceduresOverseas communications, timely responses to emails and requests (internal and external)Escalation of problems to Management when necessaryPromote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.Meets company standards of 52 hours training per year per employee.Attend training classes when required.Complete mandatory training when required.Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity,Pride, Resolute, Sense of Humor, and Visionary.QualificationsKnowledge:A good understanding of Expeditors’ Products and ServicesUnderstanding of ocean documentation process a plus.Hazardous Materials certification (preferred).Skills:Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.Pro-active, strong organizational skills.Good Microsoft Office and computer skillsFluent in English.Behaviours:Positive and willing to help attitudeTRAINING AND QUALIFICATIONS:Training Requirements:Meet company standards of 52 hours training per year, including as needed management/leadership trainingEducation and Experience:6 months to 1 year related experience and/or training; or equivalent combination of education and experienceAdditional InformationExpeditors offers excellent benefitsPaid Vacation, Holiday, Sick TimeHealth Plan: Medical, Prescription Drug, Dental and VisionLife and Long Term Disability InsuranceRRSP Retirement Savings PlanEmployee Stock Purchase PlanTraining and Personnel Development ProgramQuick Apply

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