Production Support Analyst - Jobs in Montréal, QC

Job Description

Job Number: 3173909POSTING DATE: May 4, 2021PRIMARY LOCATION: Americas-Canada-Quebec-MontrealEDUCATION LEVEL: Bachelor's DegreeJOB: Production Management and Operational SupportEMPLOYMENT TYPE: Full TimeJOB LEVEL: AssociateDESCRIPTIONWe offer:

• To work with some of the best professionals in the business - for a firm that values individual intellect as much as teamwork
• State-of-the-art offices that are designed to maximize collaboration
• Flexible working arrangements
• Enriching challenges that provide opportunity for constant learning and advancement
• An environment which is leveraging technology to its highest potential

Team Profile:Institutional Securities Technology (IST) develops and oversees the overall technology strategy and bespoke technology solutions to drive and enable the institutional businesses and enterprise-wide functions. Our clients include Fixed Income, Equities, Commodities, Investment Banking, Research and Global Capital Markets.We Would Like to Talk to You if You:

• Are interested in distributed systems and working with high-scale services.
• Like to work in a fast-moving environment and you are not afraid to change things to make them better.
• Enjoy new technological challenges and solving hard problems.
• Believe that a team working well together is truly smarter than the single smartest person on that team.
• Aspire to grow as a person, as a teammate, and as a production support analyst.
• Have Grit, drive and a deep feeling of ownership.

Responsibilities:

• You will use your expertise to tune and push our systems beyond their normal limit.
• You will work closely with engineering/development teams to handle problem management - design, build, and maintain systems and help them decide on products to use, schema design and query tuning.
• You will troubleshoot issues across the entire stack: hardware, software, application and network.
• You will mentor other team members on standard methodology for everything from monitoring to troubleshooting complex code and database issues.
• You will identify and drive opportunities to improve automation for the company; scope and create automation for deployment, management and visibility of our services.
• You will need to spend most of your time on and around production support and eventually leading to SRE improvements towards the stability of the plant.
• Represent the RPE organization in application design reviews and operational readiness exercises for new and existing services.
• Participate in weekend and off hours on-call rotation

ORGANIZATIONSkills Required:

• Bachelor in Computer Science or related technology field
• Minimum of 5 years practical experience in systems support or application development
• Knowledge of ITIL Principles is a must,
• Effective communicator who is comfortable speaking in front of both internal/external groups as well as business clients
• Knowledge of UNIX/LINUX operating system level concepts such as processes, memory allocation, and the network stack and commands
• Knowledge of Database Concepts in any Relational Database Technology such as Oracle, SQL server, Sybase etc.

Skills Desired:

• Experience with source code and binary repositories, build tools, and CI/CD (Git, Artifactory, Jenkins, Docker) etc. and data streaming technologies like Spark, Kafka etc.
• Any experience on automation/configuration management systems like Puppet, Chef, Ansible is an advantage.
• Hands on experience on enterprise tools set such as Grafana, Dynatrace, AppDynamics, and BMC etc.
• Experience in software development: automation-related experience valued in particular. Scripting languages such as bash, python, ruby, or compiled languages such as C, C#, JAVA, Scala and Go are most relevant but others are acceptable.
• Awareness of, and ability to reason about modern software & systems architectures, including load-balancing, queueing, caching, distributed systems failure modes generally, micro services, and so on.
• Practical experience running large-scale online systems is always an advantage.
• Certification would be a plus

About us:Morgan Stanley is a global financial services firm and a market leader in investment banking, securities, investment management and wealth management services. At Morgan Stanley Montreal, we are shaping the future of our global business and contributing to our local community. Our team works across numerous areas.Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing and advancing individuals based on their skills and talents.Knowledge of French and English is required.Spotlight on our Montreal Technology Centre: https://www.youtube.com/watchv=oo5GaXpCwKs

• Video dated October 2019.

Build a career with impact. Visit morganstanley.com for more information.