Production Support Analyst - IFS UK - Jobs in Montréal, QC

Job Description

PRODUCTION SUPPORT ANALYST - IFS UK (JOB NUMBER: IT-301221-001-MN)At BNP Paribas Canada, it is our employees which make the difference... Our 75 nationalities are part of our diversity!Do you like challenges, a structured framework, the prospect of optimizing and innovating You are known for your originality and want a certain freedom to think while sharing your knowledge and ideas... Come help us contribute to the growth of our Canadian platform!You will benefit amongst other things from:

• Access to social volunteer and recreational programs, via our many Employee Resource Groups (ERGs)
• Opportunities for career development through active internal mobility and our innovative training program: Canada Academy
• A brand new workspace, flexible, comfortable and easily adaptable to your needs: remote work opportunities, standing desks, innovation lab., open meeting rooms and spaces

SUMMARY OF THE ROLEThe APS Analyst (“Analyst”) is responsible and accountable for daily support and health of the production environment for Regulatory Controls IT. Such tasks include change, request, incident and problem management for the department. As required, functional support and user setup may be performed. The Analyst shall serve on a team which acts as the first point-of-contact (Level 1 and 2): the role will be to receive, to record, and to understand issues, to fix known issues, suggest improvements, route unknown issues to Level 3 support staff, and to then communicate the resolution to the requestor. Assist the user community to resolve technical issues. Coverage during weekend and off-hours are on an "as needed" basis.MAIN RESPONSIBILITIES

• Manage daily operations requests for assistance and oversee the help desk activity
• Ensure issues are identified, tracked, reported on and resolved in a timely manner
• Manage operations expectations effectively and participate to any task force required by operations if needed
• Perform level 1 and 2 support and complex analysis of reported issues, and evaluate alternative business solutions and workarounds to minimize the impacts
• Prepare Test strategy, Test scenarios and test cases for the defects identified
• Liaison and discussion with BNP Paris central teams for all parameterization related issues and any other functional advise on reported issues or proposed solutions
• Work with external infrastructure, monitoring and DBA team to fix the incidents.
• Ensure a smooth follow up of all technical processes (Online, STP and batches…)
• Understand the database concepts and provide extractions to users whenever required
• Participate to the night support of the application and undertake the appropriate actions – both functional and technical
• Closely follow up of all generated logs (Online, STP, batches) and alerts and monitor the flows dashboards
• Ensures presence, monitoring and checks during application rollouts and DR exercises.
• Ensure excellent Communication, reporting and escalation as and when needed.

IT Governance

• Responsible and accountable to strictly and consistently adhere to BP2S NAR IT Governance policies and procedures – Incident management, Vendor management and change management

• Bachelor’s degree required; advanced degree considered a plus.
• Minimum 6 years financial industry experience with an emphasis on Custody activity
• Prior business analysis experience in an application support environment
• Experience with PL/SQL developer
• Familiarity with Autosys, Quality Center, Sailpoint, ServiceNow and Jira.
• Experience in Custodian Industry is a must.
• Prior experience working on Bancs application is a strong plus.
• Prior experience creating requirements documents, functional specifications, process flow diagrams and procedures
• Strong knowledge of asset setup, corporate actions, tax, domestic settlements, income or cash processing is a must in custody domain (at least 2 of these).
• Good written and spoken English is a must.
• Strong Corporate Actions/Tax knowledge in US Market is a major plus
• Overall General IT knowledge is a must

About BNP ParibasWith more than 200,000 employees in 72 countries, the Group serves nearly 32 million individual customers and 850,000 professionals, entrepreneurs, SMEs and large companies. BNP Paribas is a leading bank in the euro zone and a leading international banking player.Did you know In 2019, BNP Paribas named World’s Best Bank for Corporate Responsibility 2019About BNP Paribas in CanadaWith more than 900 employees, BNP Paribas Canada continues to attract experts from diverse fields as well as ambitious young talent from around the world. We are proud to offer our employees a rewarding and international workplace where they can build their professional careers by honing their skills, meeting challenges and enriching their knowledge of the financial industry.A recruitment policy that promotes equality and diversityBNP Paribas is an equal opportunity employer. BNP Paribas recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, and other protected status (Employment Equity Act).Part of BNP Paribas dedication to diversity, multiculturalism and inclusion is clearly reflected on how we believe and live diversity and inclusion all together. As such, one of BNP Paribas’ initiatives is hosting Employee Resource Groups (ERGs) which are focused on equality of gender, sexual orientation and learning from other cultures.We can assist with access to job offers for people with disabilities who may be unable to use our career site - please contact us by email canada_recrutement@ca.bnpparibas.com or by phone on 514-285-6000Want to know more about the BNP Paribas Grouphttps://group.bnpparibas/en/group** Only selected applications that meet the requirements of the role will be contacted **Primary Location: CA-QC-MontréalJob Type: Standard / PermanentJob: INFORMATION TECHNOLOGYEducation Level: Bachelor Degree or equivalent (>= 3 years)Experience Level: At least 5 yearsSchedule: Full-timeQuick Apply

• Terms & Conditions
• New Privacy
• Privacy Center
• Accessibility

For Job Seekers

• Browse Jobs
• Advanced Job Search
• Emplois Quebec

For Employers

• Post a Job

Stay Connected