Représentant commercial/courtier en assurance des particuliers – assurance habitation et auto collective - Jobs in Montréal, QC

Job Description

Marsh is seeking a suitable individual to join our Personal Lines Team as a:Personal Lines Service/Sales Broker- Group Home and Auto – Montreal OfficeWhat can you expectWe offer a fast paced, friendly, team environment where employees are consistently encouraged and empowered to assist clients, to ensure their insurance needs are met.We offer a career where no two days are the same. This role provides lots of variety, due to the nature of this administrative role.We offer a culture of collaboration, personal and professional growth, along with a strong emphasis on providing best in class service.We offer a comprehensive training program and ongoing professional development. We are committed to giving employees the knowledge they need, to succeed.What is in it for youMarsh Canada offers competitive employee benefits and a thriving culture to bring your authentic self to workA company with a strong Brand and strong results to matchCulture of internal mobility, collaboration and valued partnership with HR from the business.Employee Resource Groups which provide access to leaders, relevant volunteer and mentoring opportunities and interactions with counterparts in industry groups and client organizations.Competitive pay (salary and bonus potential), Full benefits package – starting day one (medical, dental, vision, STD/LTD, life insurance, RSP (Retirement Savings Plan or TFSA (tax free savings account.)Generous Parental Leave and Tuition Reimbursement plan per year and participation in our Employee Stock Purchase PlanEntitled to vacation, floating holidays, time off to give back to your community, 10 sick days, and nine company holidays (with early dismissal).Multiple medical, dental, and vision plans with choices to fit all needs and budgetsBenefits coverage starting Day 1We will count on you to:Responsible for providing exceptional and professional customer sales & service, across a number of communication channels, to our tenant clientele, by answering sales and service inquiries, amending policy details, renewal handling, payment inquiries, thorough coverage explanations, empathetic claims handling and cancellation handling. This position is also responsible for maintaining accurate and timely client records, in accordance with company guidelines.Respond to client requests and inquiries across a number of channels in a prompt and professional manner and process timely and accurate completion and/or submission of client requests in accordance with carrier guidelines.Analyze, counsel and recommend coverages, identify and fill coverage gaps, identify cross sell opportunities etc.Provide quotations, explain and select coverages based on a thorough needs analysis, prepare applications and submit in accordance with carrier guidelines and timelinesComplete annual renewal reviews to ensure client needs from coverage and pricing perspective are maintainedObtain claims information in an empathetic, accurate and delicate manner and submit to the carrier in a timely mannerRe-underwrite files to ensure policy information and documentation remains up to date.Accurate, timely and thorough client documentation in accordance with company standards.Successfully contribute to the achievement of the team service levelsAbility to assist with areas of backlogMaintain a solid understanding of all product knowledge and underwriting guidelines, as it relates to tenant insurance.Maintain a solid understanding of the core aspects of relevant Insurance and related legislationsBuild and maintain strong working relationships, with internal and external stakeholders.Maintain excellent customer sales and service skills and etiquetteInvestigate, triage, assist and resolve client escalations to ensure a satisfactory outcomeAdhere strictly to the Companys Quality practices and other systems and proceduresComply fully with the Companys Errors and Omissions avoidance policyComply with company policy for continuous professional developmentTake ownership of personal development and behaviors, proactively improving knowledge and skillsResearch and understand our product line and be familiar with each product’s function and purpose so you can confidently advise/educate the customer on their insurance needs.Listen attentively to consumer questions and provide answers that are knowledgeable and insightful to encourage the sale.Provide quotations, explain and select coverages based on a thorough needs analysis, prepare applications and submit in accordance with carrier guidelines and timelines.Work with your team members to facilitate calls, manage work flow, and minimize hold times throughout the sales process.Handle inbound, unsolicited prospect calls and convert into sales.Cold-call prospects that are generated by external sources of lead.Qualifying leads from digital campaigns, references, onsite visits, etc.Close sales and achieve monthly revenue quotas.Manage and prioritize workload to meet individual SLA, KPI and Quality targets.Participate in monthly meetings to discuss benchmarks, personal as well as team goals for the upcoming months.Maintain a solid understanding of all product knowledge and underwriting guidelines for all major classes of Insurance and specialty risks that the Company offers or has available to its customers.Maintain a solid understanding of the core aspects of relevant Insurance and related legislations.Build and maintain strong working relationships with internal and external stakeholders.Maintain excellent customer service skills and etiquette.Adhere strictly to the Companys Quality practices and other systems and procedures.Comply fully with the Companys Errors and Omissions avoidance policy.Comply with company policy for continuous professional development.What you need to have:Excellent communication skills in both French and English.Personal lines agent or broker licensed in Quebec (AMF). AMF agent license holder will need to have it transferred to a broker’s license.College/university degree considered an asset.3-5 years’ work experience in personal lines insurance.What makes you stand out:5+ years’ work experience in personal lines insuranceExperience with The Agency Manager (TAM) considered an assetLicensed in other eastern provinces is an assetVarious insurance company portal experienceWorking towards the completion of CAIB and/or CIPRelevant industry practice or Line of Business experienceExperience working in a call center environment an assetAbility to work in a fast pace call center environmentDedicated to providing exceptional customer serviceClear and concise oral and written communication skillsExcellent organization skills with the ability to prioritize work and meet deadlinesExcellent interpersonal skills – able to work within a teamProficient in Microsoft Office tools (or equivalent) – Outlook, Word and ExcelInsurance knowledgeAbility to handle complex file and/or file escalations.In accordance with applicable legislation, Mercer will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individual’s particular restrictions and limitations. If you require a specific accommodation because of a disability or medical need please contact TANA@mmc.com.Marsh is the world’s leading insurance broker and risk adviser. With over 35,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue approaching US $17 billion and 76,000 colleagues worldwide, MMC helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. Follow Marsh on Twitter @MarshGlobal; LinkedIn; Facebook; and YouTube, or subscribe to BRINK.Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, gender identity or any other characteristic protected by applicable law.Quick Apply

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