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| Job Location | Montréal, QC |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Full Time |
A propos de TalanFor more than 15 years, Talan has been advising companies, supporting them and implementing their transformation projects in France and internationally. Present on four continents, Talan aims to achieve a turnover of 350 million euros for 3,500 consultants in 2021. The group puts innovation at the heart of its development and intervenes in areas linked to technological changes such as Big Data, IoT, Blockchain and Artificial Intelligence.Talan Canada is growing and looking to strengthen its team with a Support Analyst for the Montreal office, who will be interested in working with clients from multiple industries.The main tasks are:Support :Ensure of the stability and availability of the services/tools for IAM.Comply wit the SLA of the platform in FTS (Follow The Sun) modeEnsure to operate the services in compliance with the security rulesBe on-call in case of special operations during the weekendCommunicate on incidentsParticipate to reduce the online support activity by:Promoting the Self serviceEnhance the existing documentationParticipate to the automation of recurrent tasksSpread the knowledgeLiaise with teams in Bangalore and ParisContribute to the documentation and spread the good usage of the toolsPromote the SSO solution of the groupTechnical Skills:Desired: Linux, Bash, SQL, SSH, IAM, basic network.Plus: Git, Python, AD/LDAP, OIDC, SAML2, ELK stackAn curiosity on security field is a plus.Soft Skills:Practical sense: the candidate must suggest pragmatical solutions to fit the need of the user while respecting the quality standards.Analysis and synthesis: be able to understand complex problems involving multiple IT teams or users.Organisation and planning: be able to manage his working time autonomously and have a strong sense of priorityPerseverance and result oriented: Demonstrate self-exigence. Perseverance to find a solution, despite the difficulty. Stay positive. Focus on the outcome.Oral and written communication: adapt your message to capture the attention of your audience.Client centric and sense of service: To identify needs, the candidate must understand the reasons and motivations of the users of the platforms. He must direct his tasks according to their work habits, while helping them to evolve.Cooperation and Team Spirit: He must work in good agreement with the members of the IAM teams all around the world and other teams like security and infrastructure team.Languages:English, French is a strong plus since we are supporting tools at group level.Experience needed:At least 3 years experience as Support or Developer AnalystEducational Requirements:Bachelor of computer science or other related university degreeQuick Apply