SWIFT & Cash Management Analyst and Incident Manager - Jobs in Montréal, QC

Job Description

SWIFT & CASH MANAGEMENT ANALYST AND INCIDENT MANAGER (JOB NUMBER: IT-050821-002-MN)At BNP Paribas Canada, it is our employees who make the difference... Our 75 nationalities are part of our diversity!Do you like challenges, a structured framework, the prospect of optimizing and innovating You are known for your originality and want a certain freedom to think while sharing your knowledge and ideas... Come help us contribute to the growth of our Canadian platform!You will benefit amongst other things from:Access to social volunteer and recreational programs, via our many Employee Resource Groups (ERGs)Opportunities for career development through active internal mobility and our innovative training program: Canada AcademyA brand new workspace, flexible, comfortable and easily adaptable to your needs: remote work opportunities, standing desks, innovation lab., open meeting rooms and spacesAbout the DepartmentThe SWIFT & Cash Management Filiere from BNP PARIBAS Group provide corporates with financial services involving collection, handling and processing of cash flows.These activities aim at managing the acquisition channels (including SWIFT network), payments, and accounting information.BNP Paribas is in the top 2 European players and a strong worldwide actor in cash management which requires a very high level of quality and a foolproof processing due to the high levels of expectations from customers.SUMMARY OF THE ROLERegarding its strong worldwide presence in Swift & Cash Management, BNP Paribas created a high level dynamic support organization responsible to support a full range of applications and to ensure a stable and resilient production environment for the business and operations.In order to gather high level profiles to support this business, BNP Paribas chose to operate in a “follow the sun” operating model. The team is organized in 3 different locations: Europe (Paris, Brussels, Lisbon), Singapore & Montreal.These three locations enable 24/7 uninterrupted operations with business hours work around the world.You will join the SWIFT & Cash Management production support team located in Montreal and will contribute to ensure the quality of production for the entire BNP PARIBAS Group in the scope of Payments, SWIFT and Cash Management. You will thrive and develop your skills in a dynamic, cohesive and a motivated team to meet the challenges related to one of the most critical activity in the BNP PARIBAS Group.MAIN RESPONSIBILITIESProvide Technical & functional supportTroubleshoot incidents escalated by worldwide BNPP teams and ensure an appropriate communication to these teams.Control on a functional level and fixAnalyze abnormal trends in business activity, identify gaps in the process with the expected operations and monitor the maintenance operations.Manage the incidents and crisis communicationAnalyze the criticality of the malfunction and determine the appropriate plan to fix it.Identify and coordinate key actors in order to restore the service. Lead crisis committees.Communicate and provide status updates on issues to business users, management team and other stakeholders.Contribute to the post incident review and action plan definition** N.B. – Successful candidate will be required to work in day shifts on weekdays (11.30 am -7.30 pm) and weekends (7am - 1pm or 1pm - 7pm) rotation. **The candidate should demonstrate a combination of technical and functional skills together with excellent communication and interpersonal skills. She/He must have a genuine willingness to work with time critical operations and high availability systems. She/He must be able to handle and manage tasks with a high level of autonomy and alert or give feedback when required.TRAINING AND OCCUPATIONAL EXPERIENCE2 to 5 years’ experience in the field of IT Application Support, banking operations/client serviceA background on Cash Management and/or Swift would be considered as a strong assetUniversity degree, preferably Bachelor in IT or Business Administration is a plus for the job.SKILLS AND BEHAVIOURSAbility to understand complex functional & technical architecturesAbility to analyze and understand content of complex file formatAbility to manage configuration of complex applicationAnalytical and information structuring skillsTrouble shooting , be able to take initiatives and problem solvingStress resistance: responsiveness and capacity to reprioritize your actionsRigorous and accuracyAbility to collaborate (strong team player)Communication skills and client focusLanguages: Fluent in English & FrenchAbout BNP ParibasWith more than 200,000 employees in 72 countries, the Group serves nearly 32 million individual customers and 850,000 professionals, entrepreneurs, SMEs and large companies. BNP Paribas is a leading bank in the euro zone and a leading international banking player.Did you know In 2019, BNP Paribas named World’s Best Bank for Corporate Responsibility 2019About BNP Paribas in CanadaWith more than 900 employees, BNP Paribas Canada continues to attract experts from diverse fields as well as ambitious young talent from around the world. We are proud to offer our employees a rewarding and international workplace where they can build their professional careers by honing their skills, meeting challenges and enriching their knowledge of the financial industry.A recruitment policy that promotes equality and diversity:BNP Paribas is an equal opportunity employer. BNP Paribas recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, and other protected status (Employment Equity Act).Part of BNP Paribas dedication to diversity, multiculturalism and inclusion is clearly reflected on how we believe and live diversity and inclusion all together. As such, one of BNP Paribas’ initiatives is hosting Employee Resource Groups (ERGs) which are focused on equality of gender, sexual orientation and learning from other cultures.We can assist with access to job offers for people with disabilities who may be unable to use our career site - please contact us by email canada_recrutement@ca.bnpparibas.com or by phone on 514-285-6000Want to know more about the BNP Paribas Grouphttps://group.bnpparibas/en/group** Only selected applications that meet the requirements of the role will be contacted **Primary Location: CA-QC-MontréalJob Type: Standard / PermanentJob: INFORMATION TECHNOLOGYEducation Level: Bachelor Degree or equivalent (>= 3 years)Experience Level: At least 2 yearsSchedule: Full-time