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Team Lead Support - Jobs in Montréal, QC

Hornetsecurity
Job LocationMontréal, QC
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

For our location in Montréal (Quebec H2G 2J6) we are looking for a motivated Team Lead Support for 40 hours/week to start immediately or as soon as possible.Your job:

  • You are responsible for the management of the IT support team.
  • You area responsible for excellent levels of technical support whilst ensuring the complete customer care support experience.
  • You supervise the day-to-day operational and technical support.
  • You coordinate and escalate support issues.
  • You are in regular liaison with other areas of the business (Operations, pre-sales and R&D) to ensure that issues are dealt with in a timely fashion.
Your profile:
  • You have a technical Degree (BAC/DEC) in a technology discipline and/or an equivalent combination of education and more than 2 years of experience in leading a support team in a multi-site organisation.
  • You are familiar with SMTP, email systems (e.g. Exchange, Exim, Postfix), Linux/Unix and Scripting (e.g. Bash, Python).
  • You have a general understanding of the TCP/IP stack.
  • You can manage the workload of a team based on priority.
  • You have solid trouble shooting skills and a rational approach to problem solving, especially in unknown situations.
  • You have the ability to work under pressure and you are committed to deliver results that will benefit the customer support recognition.
  • You can work on your own initiative and you are an incredible team player.
  • As the ideal candidate you will gain strong leadership in the department by adding positive attitude and creating a motivated atmosphere.
  • You have excellent communication skills.
  • You are fluent in French and English, both written and verbal. Any other language is a plus.
  • You are highly motivated, customer oriented and an organised people manager.
Your Benefits
  • Additional Sick Leave & Public Holidays.
  • Collective Insurance Plan.
  • Way to Work Goodie.
  • Health & Wellness Fund.
  • Free space for innovation and independent action.
  • Short decision paths and flat hierarchies in an open work atmosphere.
  • Personal and professional development opportunities.
  • Attractive and performance-related compensation.
  • No dress code – you can come to work as you like.
  • Delicious coffee, tea and fresh fruit every day for free.
  • Free Book Policy – we will order your reference books.
  • Regular pizza meetings for an interdisciplinary exchange.
  • Unlimited contracts.
  • Fast growing international company with a promising future and no limits to growth in your professional career.
Do you want to help shape the growth and success of the Hornetsecurity GroupThen apply now with your CV in English (!) and tell us your earliest possible starting date and your salary expectation (gross annual salary).Job Types: Full-time, PermanentQuick Apply
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