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Technical support agent - Jobs in Montréal, QC

GSOFT
Job LocationMontréal, QC
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Company DescriptionGSoft is the independent software company behind a family of products focussing on distributed work and using the digital revolution to change the employee experience. Our goal is to make work simpler, kinder and faster. One software at a time.Specifically, we help companies get the most out of Microsoft with ShareGate. We help managers grow their teams with Officevibe. And we ensure every onboarding is a success with Softstart.Every day, we find better ways to work.Job DescriptionThis role is for our line of ShareGate products.ShareGate, what is itShareGate is a simple suite of products specifically designed to help businesses access, adopt, manage and optimize the Microsoft 365 platform. ShareGate empowers IT professionals to get even more from Microsoft Cloud technology, ensuring a better structured, more efficiently organized workflow.So, what will your new role actually look likeWe need you to round out our team so that we can answer the needs of our growing clientele of IT managers and help them use our products to simplify their migration to Office 365 and manage Microsoft tools like Teams and Azure.

  • Be an active and empathic listener
  • Exercise analytical thinking
  • Gain an in-depth understanding of our users’ technical support needs and their context
  • Communicate effectively both in French and English, over the phone and in writing
You will thus be able to provide the best possible support for our ShareGate products whenever technical issues arise.Once you’ve gained an in-depth understanding of the Microsoft environment and ShareGate products, you will be capable of meeting users’ technical demands.Drawing on your customer experience knowledge and that of your team, you will support the Product team by providing ideas and potential solutions to help improve ShareGate products.What will your future team look likeYou will be joining a team consisting of 9 people who are motivated to ensure our clients get the results they need. They are focused on understanding the project and our customers’ objectives to help them use our products while providing an experience that is in line with our values and commitments.What will your team be taking on nextThe opportunity to become an expert (SME – Subject Matter Expert) on different aspects of the Microsoft environment, as well as everything related to ShareGate. You will get to acquire new skills and put them into practice as you become a customer experience expert, a strong added value in the current CX Management era. In addition, you will be part of a team that is continuously evolving and you will have room to grow in your role and become a resource person within the company for your knowledge of the products and customer cases.Qualifications
  • Show empathy / Be customer-focused and passionate, ready to provide exceptional customer service that goes beyond our tools
  • Have experience in technical support (experience in customer service is an asset)
  • Have an analytical mind
  • Have strong investigation skills
  • Be comfortable with new technology
  • Have strong communication skills in French and English, both oral and written
  • Enjoy working in a continuously evolving environment
Assets:
  • Experience with the Microsoft 365 environment (particularly SharePoint Online, and also Teams and Azure)
  • Familiarity with Zendesk
Additional InformationAt GSoft, we build together, we trust each other, and we support each other in success or failure. You will be able to express yourself, evolve and develop your creativity in an environment that will adapt to your daily life and your needs.We strive to create a healthy and inclusive work environment. This is everyone’s business.Location: 1751 Rue Richardson, Montréal, QCJob Type: Full-timeQuick Apply
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